Subject: Ticket Assigned - Conversation with Squeaking Pizza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 22:44:40 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Pizza Squeaking Pizza                    Hello           02:30 AM, 15th Nov                   Bot                   أهلا مرة أخرى!           02:30 AM, 15th Nov                   Mohammad                    مرحبا معك شفيق كيف يمكنني مساعدتكم؟           02:30 AM, 15th Nov                     Squeaking Pizza                    I ordered a mattress protector, order number 8212845846. But I got the wrong size. Could I please exchange it for the size 90x200?           02:31 AM, 15th Nov                     Squeaking Pizza                    English please           02:31 AM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           02:33 AM, 15th Nov                     Squeaking Pizza                    Thank you           02:34 AM, 15th Nov                   Mohammad                   Thank you for holding up            02:35 AM, 15th Nov                   Mohammad                   We are sorry that the exchange is not available however is you return it online or in the store           02:37 AM, 15th Nov                     Squeaking Pizza                    OK thank you           02:37 AM, 15th Nov                     Squeaking Pizza                    Also I have 2 more orders coming on 21st November. Am I able to change the delivery address?           02:38 AM, 15th Nov                   Mohammad                   You can call the customer support team at (18 00 871) to book an appointment to receive the returned product.  2- You can book an appointment to receive the returned product online by logging in to your account and going to the order book, then click on "order number" from this page (https://www.homecentre.com/). You can choose the products you want to return.  3- You can visit the nearest Home Center branch and return the product to the branch.           02:38 AM, 15th Nov                     Squeaking Pizza                    8212595971 and 8212845846           02:39 AM, 15th Nov                     Squeaking Pizza                    8212595971 and 8212845846           02:40 AM, 15th Nov                     Squeaking Pizza                    Also I have 2 more orders coming on 21st November. Am I able to change the delivery address?           02:40 AM, 15th Nov                   Mohammad                   Sorry we are unable to modify the order once it is palced however you can ask delivery partner to deliver it on your new address they will assist you if possible           02:41 AM, 15th Nov                     Squeaking Pizza                    Ok           02:41 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           02:42 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691242