Subject: Ticket Assigned - Conversation with charlene
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 21:57:38 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with charlene charlene                    Bot:  Hi again! Bot:  Please enter your name Customer:  charlene Bot:  Hi Charlene ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0549401757 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549401757            01:38 AM, 15th Nov                     charlene                    Hi           01:39 AM, 15th Nov                   Mohammad                   Hi Charlene,thank you for contacting us. I'm Shafeeque .  How may I help you?           01:39 AM, 15th Nov                     charlene                    Hi Shafeeque           01:39 AM, 15th Nov                   Mohammad                   how are you?           01:40 AM, 15th Nov                     charlene                    I have a complaint. I tried to email, but it keeps on saying 'enter valid phone number'           01:40 AM, 15th Nov                     charlene                    Are you Shafeeque or Mohammad?           01:41 AM, 15th Nov                     charlene                    Are you there?           01:42 AM, 15th Nov                     charlene                    Hellloooooo!!!           01:42 AM, 15th Nov                   Mohammad                   Mohammad Shafeeque           01:42 AM, 15th Nov                     charlene                    Thanks           01:43 AM, 15th Nov                     charlene                    I need to know where i can lay a formal complaint against a store employee           01:43 AM, 15th Nov                   Mohammad                    we apologize for the inconvenience and delay           01:44 AM, 15th Nov                   Mohammad                   Kindly visit the store and raise your complain to the Manager           01:44 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           01:44 AM, 15th Nov                     charlene                    I did. I want more.           01:45 AM, 15th Nov                     charlene                    Please provide me a contact email where i can lay my complaint           01:45 AM, 15th Nov                     charlene                    If not, i shall post my complaint on your website and social media           01:45 AM, 15th Nov                   Mohammad                   Sorry we are online online customer support we are not having store contact .Kindly visit the store           01:46 AM, 15th Nov                     charlene                    I do not want your store contact info.           01:47 AM, 15th Nov                     charlene                    I need your head office contact           01:47 AM, 15th Nov                     charlene                    I am a customer. Support me           01:47 AM, 15th Nov                     charlene                    I am waiting. Please provide me the details           01:49 AM, 15th Nov                   Mohammad                   I can understand your grief however Sorry we don't have head office contact , you can drop an email on  [email-masked] by store details . They will assist you           01:50 AM, 15th Nov                     charlene                    It is a Max Store. Not Centrepoint           01:51 AM, 15th Nov                     charlene                    How can you not have the email of your head office?           01:51 AM, 15th Nov                     charlene                    Please, let us not play games here. Any Customer Support Team, knows the details of its Head Office. Kindly provide me with the correct information.           01:53 AM, 15th Nov                   Mohammad                   Kindly send the email on [email-masked]           01:54 AM, 15th Nov                     charlene                    Thank you. If i am unsuccessful in submitting my complaint on the email provided, i shall have to take my grievances to social media.           01:56 AM, 15th Nov                   Mohammad                   We sincerely apologize that we are having the information regarding the orders and the management department is separate from us           01:56 AM, 15th Nov                     charlene                    Have a good evening.  Good bye           01:56 AM, 15th Nov                   Mohammad                   Have a Sweet dream. Good bye           01:57 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.              01:57 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691179