Subject: Ticket Assigned - Conversation with arbiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 21:30:01 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arbiya arbiya                    Bot:  Hi again! Bot:  Please enter your name Customer:  arbiya Bot:  Hi Arbiya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:18 AM, 15th Nov                   Mohammad                   Hi  Arbiya,thank you for contacting us. I'm Shafeeque .  How may I help you?           01:22 AM, 15th Nov                     arbiya                    Hey, I bought a top today,  I came back home and noticed that it was damaged.  I just need an assurance that the top can be exchanged/ returned           01:23 AM, 15th Nov                   Mohammad                    Can you please provide the Order no.so that we can assist you properly.           01:25 AM, 15th Nov                   Mohammad                   نعتذر عميلنا العزيز، هل مازلنا على التواصل؟           01:26 AM, 15th Nov                     arbiya                    I got it from the store           01:27 AM, 15th Nov                     arbiya                    I will share the top pictures           01:27 AM, 15th Nov                   Mohammad                   Sorry ,We are online customer support we don't have any information about store           01:28 AM, 15th Nov                   Mohammad                   Kindly visit the store for more information           01:28 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           01:28 AM, 15th Nov                     arbiya                    Okay           01:28 AM, 15th Nov                     arbiya                    Thank you           01:28 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   .           01:29 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691149