Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 21:25:43 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:03 AM, 15th Nov                   Mohammad                   Hi Fatima,thank you for contacting us. I'm Shafeeque .  How may I help you?           01:06 AM, 15th Nov                     fatima                    Hi Is my refund in process?? Order# 6236779928 AWB Z2157006           01:06 AM, 15th Nov                     fatima                    Its been a week since my coat was picked up           01:06 AM, 15th Nov                     fatima                    Helo           01:10 AM, 15th Nov                     fatima                    R u there?           01:10 AM, 15th Nov                     fatima                    No response???           01:10 AM, 15th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           01:12 AM, 15th Nov                     fatima                    Ok           01:12 AM, 15th Nov                   Mohammad                   Thank you for holding up            01:13 AM, 15th Nov                   Mohammad                    we apologize for the inconvenience and for the delay           01:13 AM, 15th Nov                   Mohammad                   Please be assured that we will raise this issue to our concerned team and the refund will be done very soon           01:14 AM, 15th Nov                     fatima                    Ok but you received the coat right?           01:14 AM, 15th Nov                   Mohammad                   Yes , It is received           01:19 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           01:19 AM, 15th Nov                     fatima                    Are you stil inquiring or the chat is over??           01:20 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           01:24 AM, 15th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:25 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691142