Subject: Ticket Assigned - Conversation with hashim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 20:44:19 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hashim hashim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hashim Bot:  Hi Hashim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966550126162            12:25 AM, 15th Nov                     hashim                    I am making an order and I want to link to my card           12:27 AM, 15th Nov                   Mohammad                    Hi Hashim,thank you for contacting us. I'm Shafeeque .I will be happy to help you.            12:32 AM, 15th Nov                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.   To link your Shukran card, please follow the below steps:     1- Log in your account.  2- Go to My account > Shukran > Link your account here.  3- Follow the provided steps on the webpage     After you have linked your  Shukran account and you have 200 points or more, you will be eligible to spend your points.           12:41 AM, 15th Nov                   Mohammad                   Is there anything else that i can assist you with ?           12:41 AM, 15th Nov                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.           12:44 AM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1691068