Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 01 Dec 2019 18:11:08 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi can I exchange the dress I purchase.XL size not good to me .i want large size .i hope u can help me. Thank you           09:33 PM, 01st Dec                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            09:34 PM, 01st Dec                   Mohammad                    Can you please provide the Order no.so that we can help you properly.           09:34 PM, 01st Dec                     User                    Ok.thank you.i received my order yesterday night.Here is the order no: LM6454164566           09:37 PM, 01st Dec                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           09:44 PM, 01st Dec                   Mohammad                   Thank you for holding up            09:45 PM, 01st Dec                   Mohammad                   Sorry the exchange is not available on these products           09:45 PM, 01st Dec                   Mohammad                   you can return the product within 14 days through one of the following options: if the product is returnable .
1- You can call our customer support team at (800-1111629) to book your returned product.

2- You can also book the returned product receipt online by logging into your account and going to the order book and then click on "Order Number" from this page (https://www.maxfashion.com/sa/en//) you can choose Products you want to return.

3- You can visit the nearest branch of Max and return the product to the branch.           09:46 PM, 01st Dec                   Mohammad                   Is there anything else that i can assist you with ?           09:54 PM, 01st Dec                     User                    Its okay i will return  and exchange another item ?           09:56 PM, 01st Dec                   Mohammad                   ok           09:59 PM, 01st Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:59 PM, 01st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/301025