Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 22:22:00 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           01:54 AM, 30th Nov                   Bot                   Hi again!           01:54 AM, 30th Nov                     User                    i want change the size of my shoes           01:55 AM, 30th Nov                     User                    actually it is 44 i want 43           01:55 AM, 30th Nov                     User                    before 10 days i got a shipment of my oorder           01:56 AM, 30th Nov                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            01:56 AM, 30th Nov                     User                    the order was6450311461           01:57 AM, 30th Nov                     User                    the name in order is (Printed slip-on sneakers           01:57 AM, 30th Nov                     User                    can you please guide mmn how can i change my shoe size..           01:57 AM, 30th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           01:58 AM, 30th Nov                   Mohammad                   Thank you for holding up            01:59 AM, 30th Nov                   Mohammad                   this item is non exchangeable           02:00 AM, 30th Nov                     User                    why           02:00 AM, 30th Nov                   Mohammad                   but can return it           02:00 AM, 30th Nov                     User                    ok then tell em what is process of this return           02:00 AM, 30th Nov                     User                    and how i will get my money back           02:00 AM, 30th Nov                   Mohammad                   you can return the product within 14 days through one of the following options:
1- You can call our customer support team at (800-1111629) to book your returned product.

2- You can also book the returned product receipt online by logging into your account and going to the order book and then click on "Order Number" from this page (https://www.maxfashion.com/sa/en//) you can choose Products you want to return.

3- You can visit the nearest branch of Max and return the product to the branch.           02:01 AM, 30th Nov                     User                    and what about the money..?           02:01 AM, 30th Nov                   Mohammad                   Money will be refunded to your my credit or bank           02:04 AM, 30th Nov                   Mohammad                   Is there anything else that i can assist you with ?           02:04 AM, 30th Nov                     User                    i pay for tis shipment by cash on delivery           02:05 AM, 30th Nov                     User                    then how you can send in my account..?           02:05 AM, 30th Nov                   Mohammad                   then it will be send to your my credit account           02:08 AM, 30th Nov                     User                    what does it mean           02:08 AM, 30th Nov                     User                    i dont understand           02:08 AM, 30th Nov                     User                    do you have my account number           02:09 AM, 30th Nov                   Mohammad                   Sorry my credit is an account in max           02:13 AM, 30th Nov                     User                    ok           02:13 AM, 30th Nov                   Mohammad                   we give give points for purchasing           02:14 AM, 30th Nov                     User                    tell me one thing can o to nearest store and return them my product.           02:14 AM, 30th Nov                   Mohammad                   you can purchase from that money           02:14 AM, 30th Nov                   Mohammad                   yes           02:14 AM, 30th Nov                     User                    how log it will take to update my money in my credit..?           02:14 AM, 30th Nov                   Mohammad                   2-14 days           02:16 AM, 30th Nov                     User                    ok           02:18 AM, 30th Nov                   Mohammad                   Is there anything else that i can assist you with ?           02:20 AM, 30th Nov                     User                    thank you           02:20 AM, 30th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:21 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/293488