Subject: Ticket Assigned - Conversation with Diala Chahine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Nov 2019 19:03:45 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Diala Chahine Diala Chahine                    Hello how are you           10:40 PM, 28th Nov                     Diala Chahine                    Good evening,

On November 9, 2019 I Placed an order for 9 value packs of pure born diapers (each pack consists of 48 diapers). 
A few weeks ago I received my shipment with five packs of diapers only so I made a complaint call to inform Customer service of the missing items and I was informed that they will do a refund to our PayPal account which I’ve used to pay with. However I was surprised today when I received a call from the shipping company at 9 PM informing me that there’s an order from Centrepoint arriving at this time. I open the box and found two value pack diapers and 3 small ones. This means that so far I have received 8 1/2 packs of diapers when I paid full for the 9th pack. So I called customer service again and they told me to send an email with pictures of the delivery. To be honest with you I am very disappointed with your online service which is supposed to be easy and time saving but instead I am here writing a complaint with pictures to prove that the delivery was wrong.

Please check the photos attached which show the second delivery of my items but still incomplete.           10:41 PM, 28th Nov                     Diala Chahine                             10:41 PM, 28th Nov                     Diala Chahine                             10:41 PM, 28th Nov                     Diala Chahine                             10:41 PM, 28th Nov                     Diala Chahine                    No refund has been made as well. Which is why I am sending this complaint.           10:42 PM, 28th Nov                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            10:44 PM, 28th Nov                     Diala Chahine                    Hello Shafeeque           10:44 PM, 28th Nov                   Mohammad                   May I request you to please stay on-hold while I retrieve the information.           10:46 PM, 28th Nov                     Diala Chahine                    Sure           10:46 PM, 28th Nov                   Mohammad                   Thank you for holding up            10:52 PM, 28th Nov                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:52 PM, 28th Nov                   Mohammad                   Kindly share your registered email id for further assistance.           10:52 PM, 28th Nov                     Diala Chahine                    [email-masked]           10:53 PM, 28th Nov                     Diala Chahine                    I hate issues like these and having to check and follow up           10:53 PM, 28th Nov                     Diala Chahine                    if I had the time and energy to buy from the store I wouldn’t have placed and order online to make my life easier.           10:54 PM, 28th Nov                     Diala Chahine                    But now I have to remember to check what the status of this issue now.  For the past two weeks I have been checking PayPal for refund.           10:54 PM, 28th Nov                     Diala Chahine                    It’s just a headache to keep tracking such things.           10:55 PM, 28th Nov                     Diala Chahine                    Wait I might have used another email           10:55 PM, 28th Nov                   Mohammad                    we apologise for the inconvenience           10:55 PM, 28th Nov                     Diala Chahine                    [email-masked] for the online purchase.           10:56 PM, 28th Nov                   Mohammad                   we will contact you on email           10:56 PM, 28th Nov                     Diala Chahine                    On the email I used is [email-masked]           10:57 PM, 28th Nov                     Diala Chahine                    I do t check my email!!! Can they call instead           10:57 PM, 28th Nov                     Diala Chahine                    I don’t check my email.           10:57 PM, 28th Nov                     Diala Chahine                    Hello?           11:01 PM, 28th Nov                   Mohammad                   we will update on mail           11:02 PM, 28th Nov                     Diala Chahine                    Fine           11:03 PM, 28th Nov                     Diala Chahine                    good bye           11:03 PM, 28th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:03 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/290081