Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 19:25:15 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hiya,           10:52 PM, 27th Nov                   Mohammad                   Hi,thank you for contacting u. I'm Shafeeque . 
How may I help you?           10:53 PM, 27th Nov                     User                    I ordered 2 bags during the promotion (buy 1 get 1) but one of the bags I ordered does not look like the picture AT ALL!           10:54 PM, 27th Nov                     User                    The bag is faded and darker and is not yellow but more of a muddy almost olive colour. I want to replace one, maybe exchange it for something else but keep 1. How can i do this please           10:55 PM, 27th Nov                     User                    This is the order number: 45488199293           10:56 PM, 27th Nov                   Mohammad                    we apologise for the inconvenience           10:56 PM, 27th Nov                   Mohammad                   In the case Buy 1 Get 1  you need to return both the items           10:57 PM, 27th Nov                   Mohammad                   otherwise return will not accepted           10:57 PM, 27th Nov                   Mohammad                   Can you please provide the Order no.so that we can help you properly.           10:58 PM, 27th Nov                     User                    But only 1 of the items is not true to description           10:58 PM, 27th Nov                     User                    i have already provided you with the order number above           10:58 PM, 27th Nov                   Mohammad                   45488199293 this is not the order no           11:00 PM, 27th Nov                     User                    Yeah that’s the Tracking number           11:00 PM, 27th Nov                     User                             11:00 PM, 27th Nov                     User                    order #9761199493           11:01 PM, 27th Nov                   Mohammad                   thank you for your patience           11:02 PM, 27th Nov                   Mohammad                   this item is non exchangeable           11:03 PM, 27th Nov                   Mohammad                   you can return it           11:03 PM, 27th Nov                   Mohammad                   but in buy1 get 1 you need to return both the items           11:05 PM, 27th Nov                     User                    Aren’t you supposed to help me? Seeing this is Max’s mistake. The item you are displaying is not the same item i received           11:05 PM, 27th Nov                     User                    i dont want to return both items. I can i visit a max store and sort this out?           11:06 PM, 27th Nov                   Mohammad                   Yes you can visit the nearest store to return it           11:07 PM, 27th Nov                     User                    No, not return           11:07 PM, 27th Nov                     User                    I want to know can i EXCHANGE one of the bags for another item. NOT RETURN. I want to exchange           11:08 PM, 27th Nov                     User                    Can i exchange one of the bags inside a max store?           11:13 PM, 27th Nov                     User                    Hello?           11:14 PM, 27th Nov                     User                    Excuse me can you answer please           11:17 PM, 27th Nov                   Mohammad                   exchange is not available on this order           11:22 PM, 27th Nov                   Mohammad                   Is there anything else that i can assist you with ?           11:23 PM, 27th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:25 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/286170