Subject: Ticket Assigned - Conversation with Squeaking Penguin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 18:03:20 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Penguin Squeaking Penguin                    Yess we have not use the credit note yet and we are unable to use it           09:32 PM, 25th Nov                     Squeaking Penguin                    used^           09:32 PM, 25th Nov                   Mohammad                    Hi,thank you for contacting u. I'm Shafeeque .I will be happy to help you.            09:34 PM, 25th Nov                   Mohammad                   kindly provide us the order no and screenshot of the error so that we can help you properly           09:35 PM, 25th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:38 PM, 25th Nov                     Squeaking Penguin                    Yess           09:38 PM, 25th Nov                   Mohammad                   kindly provide us the order no and screenshot of the error so that we can help you properly           09:39 PM, 25th Nov                     Squeaking Penguin                    Soo we ordered two items online and we returned at the store, we got the credit note and tried to use it but the transaction was Unsuccessful           09:40 PM, 25th Nov                     Squeaking Penguin                             09:40 PM, 25th Nov                     Squeaking Penguin                    But we cant use the credit note anymore           09:40 PM, 25th Nov                     Squeaking Penguin                    It shows a message that thw code can not be redeemed           09:41 PM, 25th Nov                     Squeaking Penguin                    but we haven’t used the credit           09:41 PM, 25th Nov                   Mohammad                   can you send the credit note photo to me           09:43 PM, 25th Nov                     Squeaking Penguin                             09:45 PM, 25th Nov                     Squeaking Penguin                    I want to know why I cant use it?           09:47 PM, 25th Nov                     Squeaking Penguin                    And if i will be able to use it           09:47 PM, 25th Nov                     Squeaking Penguin                    Hello??           09:49 PM, 25th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           09:50 PM, 25th Nov                   Mohammad                   As i can see you received this voucher  9761604888-42640255-56053-90785           09:51 PM, 25th Nov                     Squeaking Penguin                    Yess           09:52 PM, 25th Nov                     Squeaking Penguin                    i tried to use this but the transaction was unsuccessful           09:52 PM, 25th Nov                     Squeaking Penguin                    and now it cant use it           09:52 PM, 25th Nov                   Mohammad                   it is valid kindly try to enter comletete no on voucher           09:52 PM, 25th Nov                     Squeaking Penguin                    Before i tried to use it but it showed that this code can not be redeemed           09:53 PM, 25th Nov                   Mohammad                   Kindly enter full digit of the voucher           09:57 PM, 25th Nov                     Squeaking Penguin                    Okay thank you           09:58 PM, 25th Nov                   Mohammad                   * File attached - Screenshot from 2019-11-25 23-28-09.png *             09:59 PM, 25th Nov                   Mohammad                   you can see the attachment           09:59 PM, 25th Nov                     Squeaking Penguin                    Ahh it works           09:59 PM, 25th Nov                     Squeaking Penguin                    okay i will use it now           10:00 PM, 25th Nov                     Squeaking Penguin                    Thank you           10:00 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:03 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/277739