Subject: New Reply Received - Re: Your order number 6451343887 is ready for collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Nov 2019 15:28:07 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Re: Your order number 6451343887 is ready for collection  Ticket comment <div class="WordSection1">
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<a id="OWAAM29C87D522FDA420C8A7729DBA7DACC05" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Escalations Dxbteam</span></a> ,
<a id="OWAAM304D29DB0F5949D7B069835BEA4FDBED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a> ,
<a id="OWAAMEEC5786A820640D3A49F8DD2A4F2B94C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ccwebteam</span></a>,</div>
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<div class="MsoNormal">Please check the status for this order.</div>
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<div class="MsoNormal">As per system setup for C&amp;C order, once it is shipped from warehouse, same can’t be cancelled.</div>
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<div class="MsoNormal">For return (&amp;refund), either customer has to visit the store for Collecting the order &amp; do the return at the same OR store will do the un-collection after 14 days.</div>
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<div class="MsoNormal">Please explain this to customer, as there is no other way for him/her to get the refund.</div>
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<div class="MsoNormal"><u>Also, this information should be imparted to all CS agents for future ref.</u></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Sachin</div>
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<div>From: Sagaya Suresh Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, November 23, 2019 3:22 AM<br>
<b>To:</b> Ksaconloc Returns &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ramesh Gottimukkala &lt;[email-masked]&gt;; Suvadeep Saha &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Sachin Maheshwari &lt;[email-masked]&gt;; Parvez Khan &lt;[email-masked]&gt;;
 Ksaconloc Ops &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#267001] - Re: Your order number 6451343887 Refund</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Kindly check &amp; arrange for the refund of below case.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mukhtar</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, November 22, 2019 10:21 PM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ramesh Gottimukkala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Suvadeep Saha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#267001] - Re: Your order number 6451343887 is ready for collection</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/267001" rel="noreferrer">#267001</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team<br>
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With reference to the<br>
Order No:​6451343887<br>
Tracking ID: ​645134388722999991<br>
​The customer does not want to pick up the order .<br>
Kindly ​cancel and refund the amount.<br>
Warm Regards<br>
<br>
Shafeeque</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 22 Nov at 5:39 PM
<span class="separator">, Tabish Ansari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hello,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please cancel this order as i ordered and received another again the same product.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I already informed to customer service and they issured me that will get refund soon.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">So please cancel my order and refund my money.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">MOHD sualeh </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, Nov 22, 2019, 4:35 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" align="right" style="text-align:right;line-height:13.5pt"><span style="font-size:9.0pt;color:#92979E">Pick it up in-store now
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<div class="MsoNormal"><a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img width="165" style="width:1.7187in" id="_x0000_i1025" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" alt=" Centre Point logo"></span></a></div>
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<div class="MsoNormal" style="line-height:12.0pt"><span style="font-size:10.5pt"><a href="https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer"><span style="color:white;text-decoration:none">Babyshop</span></a>
<a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Lifestyle</span></a> <a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Splash</span></a> <a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Shoe Mart</span></a> <a href="https://www.centrepointstores.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Offers</span></a> <a href="https://www.centrepointstores.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Clearance</span></a> </span></div>
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<div class="MsoNormal" style="line-height:24.0pt"><b><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#202020'>Your order is ready for collection.</span></b></div>
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<div class="MsoNormal" style="line-height:16.5pt"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#202020'>Hi Sualeh Ansari, thank you for placing your order via Click &amp; Collect.<br>
Here's what you need to do next:</span></div>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif'>Drop in to our store</span></strong><span style="font-size:12.0pt"><br>
Head to the following Click &amp; Collect collection point.</span>
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<h4 style="margin:0in;margin-bottom:.0001pt"><span style="font-size:11.5pt">Babyshop (Centrepoint), Shahinat Road near to Hyper Panda
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<span style="font-size:9.0pt;color:#92979E;font-weight:normal">Address :<div></div></span>
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<div class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.5pt">Shahinat Road near to Hyper Panda, Buraidah, Buraidah, Saudi Arabia
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Phone Number: 115203107 </span></div>
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<td width="100%" style="width:100.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal">
<a href="https://www.google.com/maps/dir/Current+Location/Shahinat%20Road%20near%20to%20Hyper%20Panda,%20Buraidah,%20Al%20Khalidiyah,%20Buraidah,%20Saudi%20Arabia?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer"><b><span style="font-size:9.0pt;color:#00B9E5;text-decoration:none"><img id="_x0000_i1029" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/ic-directions.png">Get
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif'>Payment Method:
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#242428'><img id="_x0000_i1030" src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-visa.png" alt="visa"></span></div>
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<div style="margin-top:4.5pt;margin-bottom:4.5pt">
<div class="MsoNormal"><span style="font-size:10.5pt">xxxx xxxx xxxx 5485 <br>
Mohd S Ansari </span></div>
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<td style="padding:7.5pt 0in 7.5pt 0in">
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black;border:solid black 1.0pt;padding:2.0pt;background:white'>2</span>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif'>Confirm your identity</span></strong><span style="font-size:12.0pt"><br>
Show us either this email, the text message you receive or the order confirmation in your Apple Wallet, along with your National ID, Iqama or Passport.</span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black;border:solid black 1.0pt;padding:2.0pt;background:white'>3</span>
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<strong><span style='font-size:12.0pt;font-family:"Calibri",sans-serif'>Collect your order</span></strong><span style="font-size:12.0pt"><br>
An authorized staff member will verify your details. Once verified, they will scan the barcode below and hand over your products. That's it!</span>
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<td width="95%" style="width:95.0%;padding:0in 0in 0in 0in">
<div class="MsoNormal" align="center" style="text-align:center"><img id="_x0000_i1031" src="https://4fa6dc02f4e480be69ef-7b3adf7cd526537354e379f8546512e3.ssl.cf3.rackcdn.com/BARCODE_6451343887" alt="Order Code: 6451343887"></div>
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<td style="padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;max-width:90%">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Shipment #1</span></div>
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<td width="40%" style="width:40.0%;padding:0in 0in 0in 0in">
<div>
<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Status:<strong><span style='font-family:"Calibri",sans-serif'>Ready for Collection</span></strong>
</span></div>
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<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Consignment #88887001651920191119</span></div>
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<td style="border:none;border-bottom:solid #EEEEEE 1.0pt;padding:0in 0in 11.25pt 0in">
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td width="28%" style="width:28.0%;padding:0in 0in 0in 11.25pt">
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<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Items</span></div>
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<td width="40%" style="width:40.0%;padding:0in 0in 0in 11.25pt">
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<div class="MsoNormal" style="line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Description</span></div>
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<div></div>
</div>
</td>
<td width="30%" style="width:30.0%;padding:0in 7.5pt 0in 0in">
<div>
<div class="MsoNormal" align="right" style="text-align:right;line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Shipped Quantity</span></div>
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<td width="28%" style="width:28.0%;padding:0in 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal"><a href="https://www.centrepointstores.com/sa/en/p/161837873?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1032" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/MS0011A19WHITEC-SHADE-MS0011A19-BSAW19110819_01-150.jpg"></span></a></div>
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<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:#3D4648'>BABYSHOP</span></strong><b><span style="font-size:10.5pt;color:#3D4648">
</span></b><span style="font-size:10.0pt"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Juniors Printed Closed Feet Sleepsuit with Long Sleeves - Set of 3
</span></strong><br>
</span><span style="font-size:10.5pt;color:#3D4648">Color: White</span><span style="font-size:10.0pt">
<br>
</span><span style="font-size:10.5pt;color:#3D4648">Size: 3-6 mths </span><span style="font-size:10.0pt"><br>
</span><span style="font-size:10.5pt;color:#3D4648">Status: <strong><span style='font-family:"Calibri",sans-serif'>Ready for Collection</span></strong></span><span style="font-size:10.0pt">
</span>
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<td style="padding:11.25pt 7.5pt 11.25pt 7.5pt">
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<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#3D4648'>1 </span>
</b><b><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:#3D4648'></span></b>
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<td width="28%" style="width:28.0%;padding:0in 0in 7.5pt 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal"><a href="https://www.centrepointstores.com/sa/en/p/161864264?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_collection_thank_you_SA_en" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1033" src="https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/V31-A11-01-021GREYMULTISHADE-V31-A11-01-021-BSWIN19190819_01-150.jpg"></span></a></div>
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<td width="40%" style="width:40.0%;padding:11.25pt 11.25pt 11.25pt 11.25pt">
<div class="MsoNormal">
<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:#3D4648'>BABYSHOP</span></strong><b><span style="font-size:10.5pt;color:#3D4648">
</span></b><span style="font-size:10.0pt"><br>
<strong><span style='font-family:"Calibri",sans-serif'>Juniors Solid T-shirt with Long Sleeves - Set of 2
</span></strong><br>
</span><span style="font-size:10.5pt;color:#3D4648">Color: Grey</span><span style="font-size:10.0pt">
<br>
</span><span style="font-size:10.5pt;color:#3D4648">Size: 3-6 mths </span><span style="font-size:10.0pt"><br>
</span><span style="font-size:10.5pt;color:#3D4648">Status: <strong><span style='font-family:"Calibri",sans-serif'>Ready for Collection</span></strong></span><span style="font-size:10.0pt">
</span>
</div>
<div></div>
<div></div>
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<td style="padding:11.25pt 7.5pt 11.25pt 7.5pt">
<div class="MsoNormal" align="center" style="text-align:center;line-height:15.0pt">
<b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#3D4648'>1 </span>
</b><b><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:#3D4648'></span></b>
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<td width="100%" style="width:100.0%;border:none;border-top:solid #EEEEEE 1.0pt;padding:7.5pt 0in 15.0pt 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:6.25in">
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<td style="padding:0in 0in 11.25pt 11.25pt">
<div class="MsoNormal"><b><span style="font-size:11.5pt;color:#242428">Need help? Get in touch</span></b></div>
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<td style="padding:9.75pt 9.75pt 9.75pt 9.75pt">
<div class="MsoNormal"><a href="mailto:[email-masked]?Body=Contacted" target="_blank" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="38" style="width:.3958in" id="_x0000_i1034" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" alt=" mailus"></span></a></div>
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<div class="MsoNormal"><a href="https://www.facebook.com/CentrepointME" target="_blank" rel="noreferrer"><span style="border:none windowtext 1.0pt;padding:0in;text-decoration:none"><img width="38" style="width:.3958in" id="_x0000_i1035" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" alt="facebook"></span></a></div>
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Call us on 800-111-10CP (800-1111027).</span></strong><span style="font-size:8.5pt">
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7 days a week, 24 hours a day</span>
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