Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Nov 2019 13:09:11 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Sorry for late response           04:23 PM, 17th Nov                     Guest                    there is no such option for delivery date           04:23 PM, 17th Nov                     Guest                    and one more thing you informed me on 14-Nov that your order will be ready for collection with in 1 or 2 business days and these days are also gone. I placed that order on 11-Nov-19           04:25 PM, 17th Nov                   Mohammad                   Hi,thank you for contacting us. I'm Shafeeque .
How may I help you?           04:31 PM, 17th Nov                     Guest                    Hi Shafeeque no one is responding me properly about one of my order which i placed on 11-Nov and still its not ready to collect my order number is 6450847959 and registered email is [email-masked]           04:33 PM, 17th Nov                   Mohammad                   we apologise for the inconvenience           04:34 PM, 17th Nov                   Mohammad                   Can you please give us some time to check           04:35 PM, 17th Nov                     Guest                    i am about to leave on 20-Nov for pakistan early morning so i have time till only day after tomorrow. Please advise it accordingly if i will not get so its nothing to use           04:36 PM, 17th Nov                     Guest                    sure           04:36 PM, 17th Nov                   Mohammad                   As i can see it needs to be escalated to the concern team and you will re
 ceive a message on email about update           04:37 PM, 17th Nov                     Guest                    can you please check maximum how long it will take           04:38 PM, 17th Nov                     Guest                    or can you please cancel my order so i can directly go to the store and buy the same stuff           04:38 PM, 17th Nov                     Guest                    I thought online platform is the best use to buy from centerpoint but sorry to say its disappointed me           04:39 PM, 17th Nov                   Mohammad                   We are really sorry but it will take 24 -48 hours to be ready for collection           04:41 PM, 17th Nov                     Guest                    48 working hours or calendar hours?           04:42 PM, 17th Nov                   Mohammad                   it may take 1-3 day           04:43 PM, 17th Nov                     Guest                    Mohammad i don't have 3 days           04:43 PM, 17th Nov      
                Guest                    as in website mentioned that it will take 3 to 5 working days but more than one week already gone           04:44 PM, 17th Nov                     Guest                    if it is 3 days mean these items will be not used for me i am going permanently to Pakistan then how i will collect           04:44 PM, 17th Nov                     Guest                    please can you cancel my order           04:44 PM, 17th Nov                   Mohammad                   Sorry we are not able to cancel but you can cancel from your end           04:45 PM, 17th Nov                     Guest                    Option for canceling is disabled           04:47 PM, 17th Nov                   Mohammad                   you can ask some one to collect on your behalf           04:47 PM, 17th Nov                     Guest                    i placed order for 175 SAR and 600 SAR he will pay for delivery is that making any sense for me           04:48 PM, 17th No
 v                   Mohammad                   Sorry for inconvenience           04:49 PM, 17th Nov                     Guest                    Sorry for being your customer           04:49 PM, 17th Nov                   Mohammad                   we will raise this issue to the concern team to cancel it and refund the amount           04:50 PM, 17th Nov                     Guest                    Jazak Allah i know it won't happen. As your team successfully delivered they will refund also in same manners. Allah hafiz           04:52 PM, 17th Nov                   Mohammad                   It will be refunded to your account within 4-14 working hours due to banking process           04:54 PM, 17th Nov                     Guest                    why you can't make it happen to ready for collection within 2 days           04:55 PM, 17th Nov                     Guest                    instead refunding           04:55 PM, 17th Nov                   Mohammad                   ok i 
 will raise it make happen for collection           04:57 PM, 17th Nov                     Guest                    thanks a lot           04:57 PM, 17th Nov                   Mohammad                   Is there anything else that i can assist you with ?           04:57 PM, 17th Nov                     Guest                    how i can call on your customer care number from landline           04:58 PM, 17th Nov                   Mohammad                   you may calll on 8001111027           04:58 PM, 17th Nov                     Guest                    so no area code           04:59 PM, 17th Nov                     Guest                    and my apology for  being rude with you to be honest i want to give my kids the ordered items thats make me worried if i will not get within two days how i will buy in hurry while i have to leave KSA           05:01 PM, 17th Nov                   Mohammad                   Sorry for the inconvenience we will raise this issue and it will be del
 ivered to you .           05:02 PM, 17th Nov                     Guest                    thanks           05:03 PM, 17th Nov                     Guest                    Ok take care Allah hafiz           05:03 PM, 17th Nov                   Mohammad                   Thank you           05:08 PM, 17th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           05:08 PM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/254110