Subject: New Reply Received - Order # 9758565115 - return of defective product
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Nov 2019 09:22:37 +0000

Hi Mohammad shafeeque,  The customer has responded to the ticket.  Order # 9758565115 - return of defective product  Ticket comment <div dir="auto">Noted,<div dir="auto">
<br><div dir="auto">Refer below 3 images for the folding lock one with normal position and other one while we push stroller, gap shows the lock is loose and comes out.</div>
<div dir="auto"><br></div>
<div dir="auto">It will be very clear if you can see the video, however I tried to demonstrate it with attached screen shots....</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div dir="auto">Kindly expedite return shipment and refund.</div>
<div dir="auto"><br></div>
<div dir="auto">Br</div>
<div dir="auto">SachinSD </div>
<div dir="auto">0558971721</div>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">गुरु, 14, नोव्हें 2019, 9:13 AM ला Babyshop ने &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; लिहीला:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sachin ,</div>
<div dir="ltr">​<br>we are really sorry for the inconvenience caused and late reply</div>
</div>
<div dir="ltr"><div dir="ltr">
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to infirm you that the video you sent is not playing here kindly send the photo of the defective item so that we could help you properly.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Once again we apologise for the inconvenience .</div>
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            <blockquote>
              On
              Mon, 11 Nov at  5:45 PM
              <span>,  Sachin Deshpande (CEGELEC Abu Dhabi) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="auto">Dear Babyshop,<div dir="auto">Further to my trailing email for return of product, ue to no response from your end I have been following up with your customer representatives over tollfree line.</div>
<div dir="auto"><br></div>
<div dir="auto">However I have not received any firm response <span style="font-family:sans-serif">your representatives </span>rather miss guiding on the whole subject.</div>
<div dir="auto"><br></div>
<div dir="auto">I have initiated the return request on the day of delivery along with supporting evidence, hence any delay caused shall not be considered under the policy of 14-30 days return policy as per Invoice.</div>
<div dir="auto"><br></div>
<div dir="auto">Request you to responde my email at the earliest and arrange return shipment and refund.</div>
<div dir="auto"><br></div>
<div dir="auto">Br</div>
<div dir="auto">SachinSD </div>
<div dir="auto">0558971721.</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">सोम, 4, नोव्हें 2019, 10:06 PM ला Sachin Deshpande (CEGELEC Abu Dhabi) ने &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; लिहीला:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Reference subject order number, regret to inform you that the baby stroller received is found defective.<div dir="auto"><br></div>
<div dir="auto">The folding mechanism is defective, not properly locking due to which the stroller tends to get folded while baby on the stroller. Refer attached video focused on defective folding mechanism, fyi...</div>
<div dir="auto"><br></div>
<div dir="auto">Please arrange for return shipment and initiate refund accordingly.</div>
<div dir="auto"><br></div>
<div dir="auto">Br</div>
<div dir="auto">SachinSD </div>
<div dir="auto">0558971721</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">शनि, 2, नोव्हें 2019, 8:42 AM ला Babyshop ने &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; लिहीला:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

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										Invoice for Order number 9758565115
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043063433657'>Screenshot_20191114-131521_Gallery.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043063433660'>20191114_131436.jpg</a><br />3. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043063433663'>20191114_131335.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/228928