Subject: Ticket Assigned - Conversation with Shan
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 12 Nov 2019 12:49:53 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shan Shan                    hello           04:21 PM, 12th Nov                   Bot                   Hi again!           04:21 PM, 12th Nov                     Shan                    This chat usually takes so long that i end up missing a message when someone does eventually respond.           04:22 PM, 12th Nov                     Shan                    I have been trying to get answers for such a long time now and not even an email response from you.           04:23 PM, 12th Nov                     Shan                    I placed an order yesterday and i noticed that there is a buy one get one offer on the items that i purchased. today I spoke with a customer service representative who confirmed that there is an offer for the items that i chose. she even added them to my basket by herself just to confirm.           04:24 PM, 12th Nov            
          Shan                    However, both items that i purchased were aed315 each but i was charged aed630 from my card. I would like to request a refund of the extra aed315 that I was charged please.           04:25 PM, 12th Nov                     Shan                    order number 9760000229           04:25 PM, 12th Nov                   Mohammad                   Hi, I'm Shafeeque .I will be happy to assisst you           04:25 PM, 12th Nov                     Shan                    yes           04:25 PM, 12th Nov                     Shan                    can you see the messages i just sent.           04:25 PM, 12th Nov                     Shan                    they are up top.           04:26 PM, 12th Nov                   Mohammad                   kindly give us some time to check           04:26 PM, 12th Nov                     Shan                    i will send it again           04:27 PM, 12th Nov                     Shan                    I have been tryin
 g to get answers for such a long time now and not even an email response from you.           04:27 PM, 12th Nov                     Shan                    I placed an order yesterday and i noticed that there is a buy one get one offer on the items that i purchased. today I spoke with a customer service representative who confirmed that there is an offer for the items that i chose. she even added them to my basket by herself just to confirm.           04:27 PM, 12th Nov                     Shan                    However, both items that i purchased were aed315 each but i was charged aed630 from my card. I would like to request a refund of the extra aed315 that I was charged please.           04:27 PM, 12th Nov                     Shan                    order number 9760000229           04:27 PM, 12th Nov                     Shan                    I purchased the item expecting the offer but I was told by one of your rep over the phone that the system was acting up.           04:2
 9 PM, 12th Nov                   Mohammad                   can you please give us the screen shot of the offer so that we could assist you properly           04:30 PM, 12th Nov                     Shan                    yes           04:30 PM, 12th Nov                     Shan                    1 moment           04:30 PM, 12th Nov                     Shan                             04:31 PM, 12th Nov                     Shan                             04:31 PM, 12th Nov                   Mohammad                   Thank you for providing the picture           04:33 PM, 12th Nov                   Mohammad                   I will raise this issue to the concern team and you will be contacted on your Email.           04:33 PM, 12th Nov                     Shan                    hold on           04:33 PM, 12th Nov                     Shan                    theres another           04:33 PM, 12th Nov                   Mohammad                   is this your email  jay_alice4@ya
 hoo.com           04:33 PM, 12th Nov                     Shan                    yes           04:34 PM, 12th Nov                   Mohammad                   Thank you           04:35 PM, 12th Nov                     Shan                             04:35 PM, 12th Nov                     Shan                    thats the two i purchased.           04:35 PM, 12th Nov                     Shan                    And ive been trying tirelessly for an answer and nothing. I sent the same thing to someone yesterday via this chat and they said they raised a complaint. still no answer.           04:37 PM, 12th Nov                     Shan                    The representative said over the phone that the system was acting up. so if it was acting up then whats the issue? Its not my fault so they should return my money or otherwise don't advertise falsely.           04:38 PM, 12th Nov                   Mohammad                   Sorry for the inconvenience           04:40 PM, 12th Nov        
              Shan                    yea           04:40 PM, 12th Nov                   Mohammad                   I will raise all these  issue to the concern team and you will be contacted on your Email.           04:41 PM, 12th Nov                   Mohammad                   Is there anything else that i can assist you with ?           04:41 PM, 12th Nov                     Shan                    when please?           04:41 PM, 12th Nov                     Shan                    because ive been raising this issue for a while now and didnt get any reply on my email.           04:42 PM, 12th Nov                   Mohammad                   Sorry           04:48 PM, 12th Nov                   Mohammad                   now only after closing the chat i'm going to raise           04:49 PM, 12th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           04:49 PM, 12th Nov                                          Vie
 w conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/244219