Subject: Ticket Assigned - Conversation with Singing Toffee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Nov 2019 07:10:48 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Toffee Singing Toffee                    Hello           10:23 AM, 12th Nov                   Bot                   Hi again!           10:23 AM, 12th Nov                     Singing Toffee                    I want to cancel my order for click and collect. No. 6450642906           10:23 AM, 12th Nov                     Singing Toffee                    The reason is that it took more time than I expected and I had to buy the items directly from the store last night as I kept asking the online chat support and the call center about updates for my order and no one was able to tell me the current status of my order due to the system facing issues and not responding.           10:25 AM, 12th Nov                     Singing Toffee                    So I visited the exit 9 branch last night and purchased the items I needed directly from the store. S
 o I dont need this order anymore. Please cancel it and refund the amount to my credit card           10:26 AM, 12th Nov                   Mohammad                   Hi, I'm Shafeeque .I will be happy to assisst you           10:47 AM, 12th Nov                   Mohammad                   kindly give us some time to check           10:55 AM, 12th Nov                   Mohammad                   Thank you for your patience the order will be cancelled and the amount will be refund to your account .           10:57 AM, 12th Nov                   Mohammad                   Once again we apologise for the inconvenience caused.           10:58 AM, 12th Nov                   Mohammad                   Is there anything else that i can assist you with ?           10:59 AM, 12th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:10 AM, 12th Nov                                          View conversation in Freshchat ht
 tps://landmarkgroupservice.freshdesk.com/helpdesk/tickets/243358