Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 11 Nov 2019 07:20:12 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:24 AM, 11th Nov                   Bot                   Hi again!           10:24 AM, 11th Nov                     User                    Customer service           10:24 AM, 11th Nov                     User                    human           10:24 AM, 11th Nov                     User                    human           10:24 AM, 11th Nov                   Mohammad                   Hi, I'm Shafeeque . How may I help you?           10:34 AM, 11th Nov                     User                    helo           10:38 AM, 11th Nov                     User                    I just sent an email to shoemart           10:38 AM, 11th Nov                     User                    I purchased 2 items which says buy one get one and I was charged full price.           10:39 AM, 11th Nov                     User  
                   So I emailed for a refund of the price for the second item.           10:39 AM, 11th Nov                     User                    Can you please followup.           10:39 AM, 11th Nov                     User                    heloo           10:46 AM, 11th Nov                   Mohammad                   Can you please provide the Order no.so that we can help you properly.           10:49 AM, 11th Nov                     User                    1 moment           10:49 AM, 11th Nov                     User                             10:50 AM, 11th Nov                     User                    
  9760000229           10:50 AM, 11th Nov                     User                    im sorry but this chat takes such a long time to respond and I cant keep waiting and not knowing if im going to get a reply.           10:52 AM, 11th Nov                     User                             10:53 AM, 11th Nov                     User                             10:53 AM, 11th Nov                     User                    I purchased these 2. The white and the green puma shoes. they both say buy 1 get 1 and I was still charged 630aed instead of 315aed.           10:54 AM, 11th Nov                   Mohammad                   sorry for the late reply           10:58 AM, 11th Nov                     User                    
  yea           10:58 AM, 11th Nov                   Mohammad                   kindly give us some time to check           10:58 AM, 11th Nov                     User                    ok           10:59 AM, 11th Nov                   Mohammad                   As i can see that (PUMA Printed Walking Shoes with Lace-Up Closure) has offer buy 1 get 1 .           11:02 AM, 11th Nov                   Mohammad                   while placing order for offers buy 1 get 1 you need to select 2 items on which offer is there and 1 items will be free           11:05 AM, 11th Nov                     User                    
  I did           11:06 AM, 11th Nov                     User                    that's what im saying. I added both to my cart           11:06 AM, 11th Nov                     User                    and I was charged full price           11:06 AM, 11th Nov                     User                    they are both 315 each and 630aed was taken from my card even though both has the offer.           11:07 AM, 11th Nov                     User                    So now im requesting a refund of the 315 extra that was charged.           11:07 AM, 11th Nov                   Mohammad                   can you please send us  the screen shots of the offers and amount deducted so that we can raise this issue to the concern team.           11:10 AM, 11th Nov                     User                    I just sent you the screen shot of he offer.           11:11 AM, 11th Nov                     User                    the           11:11 AM, 11th Nov                     User                  
   I don't have screenshot of the payment page but my phone message says 630 aed was charged. and the order number is there in the screen shot I just sent you so can you please use that.           11:12 AM, 11th Nov                   Mohammad                   Ok thank you           11:14 AM, 11th Nov                   Mohammad                   we will raise this issue to the concern team and you will receive message on your email .           11:15 AM, 11th Nov                     User                    thank you           11:19 AM, 11th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:19 AM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/240812