Subject: Constant Return Requests for WWD Item in KSA & UAE
From: Seeta Seeta <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sat, 9 Nov 2019 22:46:30 -0700 (MST)

Hi Team, 

Please make sure before accepting any return request for WWD items make sure you all check the below criteria. 

Let me know if you have any doubts on this. 

Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "ccwebteam" <[email-masked]>, "Ali Mkhaimer" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, November 10, 2019 11:02:52 AM 
Subject: RE: Constant Return Requests for WWD Item in KSA & UAE 

Hi Team, 

Please ensure we check the below before accepting returns for non-returnable items. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Sachin Maheshwari 
Sent: Thursday, November 07, 2019 6:13 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]> 
Subject: Constant Return Requests for WWD Item in KSA & UAE 

Dear Team, 

Why we have so many return request being accepted by CS agents (Email & Calls, both) for WWD Non Returnable items. 

There is a reason, why we have kept some items as Non Returnable & if are going to accept each and every WWD item as return, there is no reason to have it Non Returnable. 

We have few sanity checks to be performed, before accepting any NON-RETURNABLE item as return and asking respective Warehouse teams to collect. 

And if these are not followed, I will not be approving any return requests from now. 

Details, which must be there for all these return requests - 

    1. Reason for return – 

        1. If change in mind, Item Image to confirm that product is in its original packaging. 
        2. If any defect / Damage / Fault – Image of item & defect area. 
        3. Wrong Item / Color – Image of Item. 
    2. Order Date – 
    3. Delivery Date – 
    4. Warehouse name, from which Order has been sent – 

If above details are not made available, no returns will be accepted. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Direct: +971 4 517 5412 

Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

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