Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 03 Nov 2019 10:11:23 +0000

Hi Mohammad shafeeque,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Mohammad                   Hi,
	This is Shafeeque
	
	how may i help you?           01:48 PM, 03rd Nov                   User                    regarding my  Order #6448423695 and Order #6448580449.
as per chat history these orders were delayed and I was having a flight, so I let someone to collect them for me on 29 Oct.
Now I got the order from him but there are some items that has size problem and 1 item (Boot isn't very good), can i exchange them in Egypt ?           01:49 PM, 03rd Nov                   User                    from Max store in Egypt ?           01:49 PM, 03rd Nov                   User                    or I will return to KSA from 10-20 Nov, can I exchange them when I arrive ?           01:51 PM, 03rd Nov                 Mohammad                   kindly give us some time to check           01:51 PM, 03rd Nov                   User                    ok           01:51 PM, 03rd Nov                 Mohammad                   Sorry , it can not be exchanged there in Egypt           01:54 PM, 03rd Nov                   User                    Can I exchange them when I arrive KSA , i will arrive roughly 10-20 Nov           01:55 PM, 03rd Nov                 Mohammad                   but you can ask some one to return it in Saudia  or you may place an online return request .           01:56 PM, 03rd Nov                   User                    the items are with me now in Egypt           01:57 PM, 03rd Nov                 Mohammad                   You place return request within 14 days of receiving the order           01:57 PM, 03rd Nov                   User                    can i make online return request and return them when I arrive KSA ?           01:57 PM, 03rd Nov                 Mohammad                   yes you can place online return return request           01:58 PM, 03rd Nov                   User                    I only see this message  "Returns Policy
Return your products in 14 or 30 days, depending on the brand.
Makeup, perfumes, jewelry, undergarments, nursing and maternity products cannot be returned. Take a look at our full list of the products you cannot return.
For more returns-related information, read the complete returns policy".  but there is no link to return           01:58 PM, 03rd Nov                 Mohammad                   You can return your product within 14 days using one of the following options:
1- You can call our customer support team at (800-1111629) to book your returned product.

2- You can also book the returned product online by logging in to your account, going to the order book and then clicking on "Order Number" from this page (https://www.maxfashion.com/sa/en//). Products you want to return.

3- You can visit the nearest branch of Max and return the product to the branch.           02:00 PM, 03rd Nov                   User                    can i return within 14 working days ?           02:01 PM, 03rd Nov                   User                    or 14 days ?           02:01 PM, 03rd Nov                 Mohammad                   14 days           02:01 PM, 03rd Nov                   User                    ok           02:02 PM, 03rd Nov                 Mohammad                   Is there any other assistance that i can help with?           02:04 PM, 03rd Nov                 Mohammad                   Please feel free to reach out to us on 800629823 ( Max ) or you can drop us an email – [email-masked] (max).
Thank you for shopping with us.           02:11 PM, 03rd Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/225914