Subject: RE: Sadad Transaction issue
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Wed, 11 Mar 2020 04:55:45 +0000

Hi Apoorv,

In attached transaction not mentioned Landmark.

Also , SADAD transaction should start with P100000000000.

Please inform customer to provide valid transaction ID.

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 11, 2020 5:53 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Fwd: Sadad Transaction issue

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 5:21:04 PM
Subject: Sadad Transaction issue

Hi Team,

Could you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 3:53:38 PM
Subject: Re: Sadad Transaction issue

Hi Team,

Customer is complaining that the amount has been debited from her SADAD account. However, her order is not processed.

Sadad transaction id : T100000000000111417

Customer email id: [email-masked]<mailto:[email-masked]>

Screenshot attached for your reference shared by customer.

Thank you for your Help!

Regards,
Abhishek Borgaonkar

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