Subject: RE: Late Delivery ,Order ID: 6465299107
From: Ramesh Gottimukkala <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, bm olmmadinah <[email-masked]>, "Alexander Gomes" <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>
Date: Mon, 9 Mar 2020 09:48:33 +0000

Dear Jessi, Shakeeb

Let understand the process below how Own Lastmile works with RTO

  *   Any fresh shipment we attempts 3 times if customer not responding it will be processed for returns without validation
  *   Any customer rejected ordered will be verified by Your team(CS) later we will process the return which we followed the same
  *   If post NDR validation customer again comes back and he says need this shipment resolution should come from CS not from Operation
  *   Since below orders NDR validated by CS and it is approved by CS how can we ask solution from Operation

If you need any other clarification feel free to call me any time

For this case from Our side we cannot do anything since it is processed RTO

  *   Once you CS approves any RTO we have TAT of 24 hours to do process returns and sent it back to RDC which will be followed very strictly

  *   So make sure when you approved RTO those customer will be not attempted again for sure.

Ramesh Gottimukkala
4643

From: ksalmglogistics Rydconloc <[email-masked]>
Sent: Monday, March 9, 2020 12:36 PM
To: Mohd. Jamal Akhtar <[email-masked]>; Alexander Gomes <[email-masked]>; bm olmmadinah <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Shakeeb Arsalan <[email-masked]>
Subject: RE: Late Delivery ,Order ID: 6465299107

@Ramesh Gottimukkala<mailto:[email-masked]>- please suggest here.

From: Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 09, 2020 12:22 PM
To: Alexander Gomes <[email-masked]<mailto:[email-masked]>>; bm olmmadinah <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Cc: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery ,Order ID: 6465299107

Dear Muktar,

Can you please make OFD below order on priority.

Hi Team
Problem Statement: Late Delivery
Order Date : Feb 12, 2020
Order ID: 6465299107
Tracking ID: FP02131000408
phone number : 0505307488
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 2/13/20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Thanks

From: Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 4:20 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>
Subject: FW: Late Delivery ,Order ID: 6465299107
Importance: High

These are our own LM

Why this is taking

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 4:15 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery ,Order ID: 6465299107
Importance: High

@ksalmglogistics Rydconloc<mailto:[email-masked]>

Here is another escalation email with no reply!!!

Why is this happening?

This is impacting the customer experience.

FYI @Alexander  Gomes<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 8, 2020 2:24 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery ,Order ID: 6465299107

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 March, 2020 12:26:52
Subject: Re: Late Delivery ,Order ID: 6465299107

Hi Team,

With reference to the tracking number: FP02131000408, the order status is still in transit. So we request you to kindly arrange the delivery ASAP.

The customer is constantly chasing us for his order. Please let us know if you require any details from the customer.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 3:58:44 PM
Subject: Late Delivery ,Order ID: 6465299107

Hi Team

there is no response from LMG
please check

Ticket : 493035

Hi Team
Problem Statement: Late Delivery
Order Date : Feb 12, 2020
Order ID: 6465299107
Tracking ID: FP02131000408
phone number : 0505307488
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 2/13/20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Haedar

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