Subject: Re: C&C Delay - 6460610079
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jishan Sahib <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Anouar Badri <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammed Idrees <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Manager Tabuk2 <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 8 Mar 2020 03:11:36 -0700 (MST)

Hi Team, 

We are still waiting an update on below case. Kindly check and help us to close the case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Jishan Sahib" <[email-masked]> 
To: "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Anouar Badri" <[email-masked]> 
Cc: "Thulasiraman Manoharan (TCS)" <[email-masked]>, "LMG OMS" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Idrees" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Manager Tabuk2" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Sunday, 1 March, 2020 20:46:47 
Subject: Re: C&C Delay - 6460610079 

Hi [ mailto:[email-masked] | 
@Vinodhini Chandrasekaran (TCS) ] , 

Consignment item entries are not created for this consignment , I will check and update you on this. 

++ [ mailto:[email-masked] | @Anouar Badri ] 

---------------------------------- 

With Thanks & Regards, 

Jishan Sahib 

Web Team | Landmark Group 

M : +97150-8971894 

T : +9714 – 5174376 

From: "Vinodhini Chandrasekaran (TCS)" <[email-masked]> 
Date: Sunday, 1 March 2020 at 10:08 AM 
To: Apoorv Joshi <[email-masked]>, Jishan Sahib <[email-masked]> 
Cc: "Thulasiraman Manoharan (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Idrees <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Manager Tabuk2 <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]> 
Subject: RE: C&C Delay - 6460610079 

Dear Apoorv, 

While trying to reprocess the “Customer Picked up” status to hybris from OMS. The following error is thrown "Either quantity or product code is not matching with the existing consignments" for the consignment #88887001153320200113. 

This shows some mismatch in the consignment number. Kindly check 

Thanks, 

Vinodhini 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, March 01, 2020 12:08 AM 
To: Vinodhini Chandrasekaran (TCS) <[email-masked]>; Jishan Sahib <[email-masked]> 
Cc: Thulasiraman Manoharan (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Idrees <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Manager Tabuk2 <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: C&C Delay - 6460610079 

External email sender, please take precaution. 

Dear Vinodhini, 

The status is not reflecting on hybris yet. 

Regards, 

Apoorv 

From: "Vinodhini Chandrasekaran, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Thulasiraman Manoharan, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Jishan Sahib" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Idrees" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "manager tabuk2" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 29, 2020 11:56:37 AM 
Subject: RE: C&C Delay - 6460610079 

Dear Team, 

The order status had been republished from OMS to hybris, Kindly check now. 

[ mailto:[email-masked] | @Jishan
 Sahib ] Kindly check the status of the order # 6460610079. 

Thanks, 

Vinodhini 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 29, 2020 2:11 AM 
To: Thulasiraman Manoharan (TCS) < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Idrees < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Manager Tabuk2 < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C Delay - 6460610079 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below on priority. Case pending since long time. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Thulasiraman Manoharan, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Idrees" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Jishan Sahib" < [ mailto:[email-masked] | [email-masked] ] >, "manager tabuk2" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 21, 2020 11:19:39 PM 
Subject: Re: C&C Delay - 6460610079 

Hi Team, 

Kindly advise if there is an update in the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Thulasiraman Manoharan, TCS" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Idrees" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] >, "Jishan Sahib" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "manager tabuk2" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 4:29:00 PM 
Subject: RE: C&C Delay - 6460610079 

Dears [ mailto:[email-masked] | 
@LMG OMS ] [ mailto:[email-masked] | 
@Jishan Sahib ] [ mailto:[email-masked] | 
@Thulasiraman Manoharan (TCS) ] 

Please assist, 

Mahmoud 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 1:01 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manager Tabuk2 < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Delay - 6460610079 

External email sender, please take precaution. 

Hi Team, 

With reference to order number: 6460610079 

Store ID: Centrepoint - 21054 

Order placed on Jan 11, 2020 and the status is still showing ready to ship. Customer has already picked up this order and wants to return some items in this order. The order was already updated in the order updation sheet over 24 hours ago. The order status is still not updated, we can however, see a note from technical team on the sheet saying to ask OMS team to publish the order details again. 

Kindly assist in closing this case. Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "manager tabuk2" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 February, 2020 15:19:51 
Subject: Order Status Update (Asking for call) / 6460610079 

Hi Team, 

In below case customer contacted us regarding the status issue which was not updated, now she is asking for a callback. So we request you to kindly arrange a callback. 

@store team kindly update the order status for 6460610079 as customer is unable to raise return request. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 12, 2020 12:56:11 PM 
Subject: Order Status Update (Asking for call) / 6460610079 

Hi Team, 

Customer is asking to update his order status but still his status has not been updated yet. 

And customer is also wants to talk on phone call regarding his issue. 

Mobile number - 0569000219 

Order number - 6460610079 

Ticket number - 429633 

Please do the needful. 

Regards 

Rehan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com