Subject: RE: [#364192] Fwd: [#498997] - Returns
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 4 Mar 2020 04:26:51 +0000

Hi Shakeeb,

Refund processed successfully.

Regards,
Malik
From: PayFort Operations Team <[email-masked]>
Sent: Tuesday, March 3, 2020 7:21 PM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#364192] Fwd: [#498997] - Returns

External email sender, please take precaution.
Hi Shakeeb,

Good Evening!
​
Thank you for contacting Payfort.
​
Following your query we have investigated the transaction and found that the refund has been declined as you can see in the below screenshot hence requesting you to kindly process the refund from Payfort back office again.

[Image removed by sender.]
​
Below are the steps to perform the refund.
​
1) Login into Payfort back office account (https://fort.payfort.com/)
2)Go to Order Transaction Tab
3)Enter the merchant reference number for which you need to initiate the refund
4)Click on Action button and select Refund
5)Enter the Refund Amount
6)Click on Submit

Please find below screenshot for your reference:

 [Image removed by sender.]

We hope this clarifies your query, still, should you have further questions or clarifications, please do not hesitate to write to us.

If you have any further queries or questions do not hesitate to reach us we will be happy to assist you.

Please let us know how we can improve our support services in order to meet your satisfaction with any future concerns/queries.
Kindly note that we will mark the current ticket as resolved. However, it will be automatically reopened if you replied back or should you need any further assistance.
Since your valuable feedback is essential to our improvement, We kindly invite you to participate in the quick satisfaction survey that you will be receiving shortly.

Regards,
Harsh Kothari
Support Executive
[Image removed by sender. Payfort FZ LLC]
Ph: UAE +971 45739800 (Option 2)
Email: [email-masked]

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SWITCH IT ON!<https://www.youtube.com/watch?time_continue=2&v=U9mKe7KCywQ>
[Image removed by sender. Payfort FZ LLC]
[Image removed by sender. Payfort FZ LLC]
On Tue, 3 Mar at 6:40 PM , CentrePoint Support Team <[email-masked]> wrote:
 ticket #498997<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/498997>

Hi Team,

Order ID : 9770322110
Kindly confirm with us has the refund been initiated to the order mentioned above?
Because as we can see the refund has been rejected on Hybris.

Regards
Shakeeb

364192:58665
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