Subject: Re: C&C -Cancellation request - 9765696069
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Lifestyle Ecom <[email-masked]>, Seeta Seeta <[email-masked]>, saravanan sathappan <[email-masked]>, mohan dev <[email-masked]>, Vishal Arora <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Wed, 26 Feb 2020 13:11:48 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Case pending since 2 months. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Lifestyle Ecom" <[email-masked]> 
Cc: "saravanan sathappan" <[email-masked]>, "mohan dev" <[email-masked]>, "Vishal Arora" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, February 23, 2020 1:02:43 PM 
Subject: Re: C&C -Cancellation request - 9765696069 

Hi Team, 

Still, we are waiting for the revert below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Lifestyle Ecom" <[email-masked]> 
To: "Saravanan Satapan" <[email-masked]> 
Cc: "Mohan Joshi" <[email-masked]>, "Vishal Arora" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Saravanan Satapan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, February 22, 2020 11:27:26 AM 
Subject: RE: C&C -Cancellation request - 9765696069 

Dear Sir, 

FYI, The below order have missed somewhere from warehouse end , the order have not yet delivered to store yet . 

Kindly advise and approval for further action customer refund. 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 
P.O. Box 32245 , Jabel Industrial Area 1 , UAE , Dubai 
Mob :- +971 529859134 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Lifestyle Ecom 
Sent: Tuesday, February 18, 2020 6:58 PM 
To: Vishal Arora <[email-masked]> 
Cc: Mohan Joshi <[email-masked]>; Saravanan Satapan <[email-masked]> 
Subject: RE: C&C -Cancellation request - 9765696069 

Dear Vishal, 

Sorry for the delay response . 

We had checked , we’ve not found the proper details for the order , pl give it todays time will work on it deeply and share details for same . 

Thanks & Regards 

Sreedher.katta 
E-Commerce Depart 
Lifestyle UAE- Landmark Group 

[ http://www.lifestylegulf.com/ ] [ http://www.facebook.com/lifestylegulf ] [ http://www.instagram.com/lifestylegulf ] [ http://www.pinterest.com/lifestylegulf ] [ http://www.twitter.com/lifestylegulf ] [ https://www.youtube.com/lifestylegulf ] 

From: Saravanan Satapan 
Sent: Sunday, February 16, 2020 1:53 PM 
To: Lifestyle Ecom < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohan Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: C&C -Cancellation request - 9765696069 

Dear Sridhar 

FYA 

Thanks & Regards 

Saravanan Sathappan 

UAE - DC Operations 

+97156 9943407 

From: Vishal Arora < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 12:54 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; LMS Dispatch < [ mailto:[email-masked] | [email-masked] ] >; Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Saravanan Satapan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi Malik, 

Not sure why you’re following up with Conloc, it’s an single concept Lifestyle order. 

+ [ mailto:[email-masked] | @Saravanan Satapan ] to share the POD. 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 12:37 PM 
To: Vishal Arora < [ mailto:[email-masked] | [email-masked] ] >; LMS Dispatch < [ mailto:[email-masked] | [email-masked] ] >; Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi Vishal, 

Please find attached store’s reply. 

Regards, 

Malik Ismail 

From: Vishal Arora < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 12:35 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; LMS Dispatch < [ mailto:[email-masked] | [email-masked] ] >; Mohd Rafeeq < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi Malik, 

Did you check with store first? 

+ [ mailto:[email-masked] | @Mohd Rafeeq ] to check with store asap. 

[ mailto:[email-masked] | @Dipesh Regmi ] please provide the proof of transfer. 

Regards, 

Vishal 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 16, 2020 12:32 PM 
To: LMS Dispatch < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Vishal Arora < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: C&C -Cancellation request - 9765696069 
Importance: High 

Hi Team, 

Reminder ! 

Please check and update for order 9765696069 and attached orders urgently . 

Physically not received in store. 

Regards, 

Malik Ismail 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 13, 2020 5:45 PM 
To: LMS Dispatch < [ mailto:[email-masked] | [email-masked] ] > 
Cc: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: C&C -Cancellation request - 9765696069 
Importance: High 

Hi Team, 

Please check and update for order 9765696069 and attached orders urgently . 

Physically not received in store. 

Regards, 

Malik Ismail 

From: Malik Ismail 
Sent: Wednesday, February 12, 2020 8:42 AM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: C&C -Cancellation request - 9765696069 

Hi [ mailto:[email-masked] | 
@Con Loc ] , 

Please check and update for order 9765696069 and attached orders urgently. 

Physically not received in store. 

Regards, 

Malik Ismail 

From: Centrepoint Mall Of The Emirates < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 11, 2020 7:30 PM 
To: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C -Cancellation request - 9765696069 

Dear Ms. Dhags, 

Please be informed that we have not received the said items in the store. 

Thanks & Regards, 

Mirasol 

CP-MOE 

CUG: 052-6935863 

From: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 11, 2020 1:59 PM 
To: Centrepoint Mall Of The Emirates < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: C&C -Cancellation request - 9765696069 

Dear Team, 

Please check below order and do the needful. 

Thanks, 

Dolores 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 11, 2020 9:17 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C -Cancellation request - 9765696069 

Hi [ mailto:[email-masked] | 
@DoloresCordova ] , 

Please advise status for order 9765696069 – store 21005 LS 

Need to do RTS ASAP. Pending since Dec. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 8:36 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C -Cancellation request - 9765696069 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 February, 2020 18:57:32 
Subject: Late shipping/ Refund 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Dec 29, 2019 

Order ID: 9765696069 

Tracking ID: 976569606910050001 

Store Id: Lifestyle 21005 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 29, 2019 and till now she has not received the order. As per the hybris the order status is ready to be shipped. 

Now the customer wants to cancel the order and wants the refund for order. 

Escalated to warehouse and store twice to cancel the order also updated in order cancellation sheet. However, did not received any response. 

Regards, 

Abhishek Borgaonkar 

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