From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Date: Mon, 24 Feb 2020 08:43:50 -0700 (MST)

Hi Otto, 

Problem Statement : Delay in getting the order READY_FOR_PICKUP ( Need Refund Approval. ) 
Order Date : Dec 28, 2019 
Order ID: 6458687208 
Tracking ID: 645868720822999991 
Store code: Max60252 
Order total Price : SAR 160.00 

Assistance Required: Need Refund Approval. 

Issue Description : Customer placed order on 28 Dec and till now she has not received the order. As per the hybris the order status is ready to shipped. 

Customer is chasing us for her order so we request you to expedite the delivery date as customer is a with us since 2018, 
Customer came to us with the concern on 7th of Jan, and since then we have been raising the issue to the concerned team, but no assistance has been provided. 

Kindly assist us with the refund approval so we can close the case, it has been pending since long time. 

Regards, 
Shakeeb