Subject: Re: Late Shipping C&C / 6458165225
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abdel Moneim <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Mon, 24 Feb 2020 08:39:16 -0700 (MST)

Hi Team, 

The customer raised the concern to the Ministry of E-commerce. 
Please advise us regarding the case. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mohammed Idrees" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "alghamdi mohammed" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "max rabwa" <[email-masked]>, "Jishan Sahib" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Abdel Moneim" <[email-masked]>, "Inayat Ali" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "assad chawa" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "Kirosh Kannan" <[email-masked]>, "Mohammad Musaed" <[email-masked]> 
Sent: Saturday, February 8, 2020 5:22:42 PM 
Subject: Re: Late Shipping C&C / 6458165225 

Hi Team, 

The customer came today, and saying he did not collect the order and he is asking for the refund, He does not want the order anymore. 
Kindly advise us. 

Regards 
Shakeeb 

From: "Mohammed Idrees" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "max rabwa" <[email-masked]>, "Jishan Sahib" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Abdel Moneim" <[email-masked]>, "Inayat Ali" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "assad chawa" <[email-masked]>, "alghamdi mohammed" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "Kirosh Kannan" <[email-masked]> 
Sent: Thursday, 6 February, 2020 15:17:01 
Subject: RE: Late Shipping C&C / 6458165225 

Hi Jessie, 

This order was handed over to the customer by user – 113962 (HRMS) 

Below are the customer details captured during collection. 

“hdjdj came to pick up products and was verified by Proof of Residence. The verification ID is 929282” 

[ mailto:[email-masked] | @Abhilash Kuttalam ] Can we check with the store on the details captured as the name ‘Hdjdj’ doesn’t seem to be valid. We may need to reiterate the importance of this information captured during collection. 

Thanks, 

Idrees 

T : +971 4 8094349 
M : +971 569239700 
E : [ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, February 06, 2020 1:28 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; max Rabwa <[email-masked]>; Mohammed Idrees <[email-masked]>; Jishan Sahib <[email-masked]> 
Cc: Abhilash Kuttalam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Abdel Moneim <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Assad Chawa <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Otto Vangraan <[email-masked]>; Kirosh Kannan <[email-masked]> 
Subject: RE: Late Shipping C&C / 6458165225 
Importance: High 

[ mailto:[email-masked] | @Mohammed Idrees ] 

Can we get the proof of collection for this order? 

Customer claims it wasn’t collected, however, Sahla is showing Customer Picked Up. 

[ mailto:[email-masked] | @Jishan Sahib ] status mismatch as well for this order. In Hybris, it is showing Ready to Shipped. 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 3:41 AM 
To: max Rabwa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abdel Moneim < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] >; Kirosh Kannan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping C&C / 6458165225 

External email sender, please take precaution. 

Hi Max Rabwa, 

As per customer he has not collected the order. can you please check and update us with proof of collection. 

Regards, 

Fauzan 

From: "max Rabwa" < [ mailto:[email-masked] | [email-masked] ] > 
To: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Abdel Moneim" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Assad Chawa" < [ mailto:[email-masked] | [email-masked] ] >, "alghamdi mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Otto Vangraan" < [ mailto:[email-masked] | [email-masked] ] >, "Kirosh Kannan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 January, 2020 01:04:09 
Subject: RE: Late Shipping C&C / 6458165225 

Dear Abhi 

Order already collected by customer. 

Thanks & Regards, 

Mohammed Kaabi 

Store Manager 

Mobile : +966 562820008 

Email : [ mailto:[email-masked] | [email-masked] ] 

Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Abhilash Kuttalam 
Sent: Sunday, January 26, 2020 5:02 PM 
To: Kirosh Kannan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abdel Moneim < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; max Rabwa < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Otto Vangraan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping C&C / 6458165225 

Dear Kirosh, 

This issue is pending for almost a month now. Parcel has been handed over to Rabwa1 by warehouse and not yet handed over to customer. 

Please check and update us if the parcel is there at the store or not. 

Thanks and Regards, 

Abhilash Kuttalam 
Max Fashion 

Riyadh Gallery Mall, Gate No. 1A, 3 rd Floor, 

Kingdom of Saudi Arabia 

Phone – 0112078292 (Extn 3512) 
Mob: +966 540 235 455 / +966 596 205 502 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

I know Jiu Jitsu, Kung Fu and 26 other dangerous words. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 25, 2020 11:31 PM 
To: max Rabwa < [ mailto:[email-masked] | [email-masked] ] >; Assad Chawa < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Abdel Moneim < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping C&C / 6458165225 

External email sender, please take precaution. 

Hi Team, 

Order ID : 6458165225 
Tracking ID : 645816522522999991 
Store code : Max60112 
Assistance required : As per the WH the order has been handed over to the store, so Kindly confirm with us if you have it and do the needful to arrange the collection the soonest. 

The case is pending since Dec 25th. 

Regards 
Shakeeb 

From: "Abdel Moneim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 January, 2020 18:37:47 
Subject: Re: Late Shipping 

Hi team. 

Any update in this Issue. 

Regards, 
Abdel moneim 

From: "Abdel Moneim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 January, 2020 15:28:23 
Subject: Late Shipping 

HI TEAM. 

With reference to order number 6458165225 the statues in hybris it shows that its ready to be shipped. and i have checked with the warehouse and they inform ( Said Order we shipped and handed over to Store team at 26-Dec-2019 ) and i have emailed the store 6 days ago but there is no response from their side kindly assist. 

Regards, 

Abdel moneim 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com