Subject: Re: Fetchr Support \ Ticket #1770399 Updated \ New comment - [#324260] Late Collection - 6451192710 - 34139738592771
From: Abdelrahman Nasr <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 23 Feb 2020 11:51:11 +0000 (UTC)

Hi Malik,  ​  Since your concern is being handled on Ticket #1673657, this ticket will be closed to avoid any confusion and double work.  Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/99264d3e89c48c370f61674b16886511e27cf1f4cc10bb66883aa6fc95135204        Best Regards,  Thank You.                   Abdelrahman Nasr -   Client Support Coordinator      Website: www.fetchr.us     KSA: +966114097301     Jordan: +96264005453     Oman: +96822351406       
             
              On
              Sun, Feb 23 at  3:32 PM
              ,  Shoe Mart Team <[email-masked]>  wrote:

 There is a new comment in the ticket submitted by Ksaconloc.returns to HelpSMAE 
  Comment added by : Malik Ismail  Comment Content:   
 Hi Fetchr Team, 

  

 As per attached email wrong items already handed over. 

  

 Please check and update ASAP. 

  

 Regards, 

 Malik Ismail 

 

 

  
 From: Mohammed Azhar Ahmed <[email-masked]>  
Sent: Saturday, February 15, 2020 1:03 PM 
To: Tariq Shah Mian Aqal Zada <[email-masked]> 
Cc: [email-masked]; Abhijay Ajit Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mahmoud Nabil abdelaziz <[email-masked]> 
Subject: Re: Fetchr Support \ Ticket #1673657 Updated \ Re: [#324260] - Late Collection - 6451192710 - 34139738592771 

 

 
External email sender, please take precaution.

 

 
 Hi Tariq, 

 

   

 
 We contact with Landmark and they inform the order will be returned by tomorrow. 
Once they return will update accordingly. 

 

   

 
 On Sat, Feb 15, 2020 at 10:00 AM Tariq Shah Mian Aqal Zada <[email-masked]> wrote: 

 

 

 Hi Mahmoud 

 

   

 
 Still we did not receive the package back from Landmark and the customer is coming everyday to the warehouse and asking about his shipment. 
 
Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/6ef2ae6b78fca6221a846f64848ff53f1b89c7d4e24ad000a1c40dbab88842ec 

 

   

 

 Team Leader supervisor Riyadh(Last mile) 

 

 
 On Wed, Feb 12 at 5:24 PM , 9.5 hours SLA <[email-masked]> wrote:

 

 Hi Tariq, 
 
We inform courier id 136k to visit the client and take back the order. 

 

   

 
 
 On Wed, Feb 12, 2020 at 5:20 PM Tariq Shah Mian Aqal Zada <[email-masked]> wrote: 

 

 

 Hi Azhar 

 
 
 ​ 

 
 
 Inform the courier to return the item from client upon visting their warehouse. 
 
Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/6ef2ae6b78fca6221a846f64848ff53f1b89c7d4e24ad000a1c40dbab88842ec

 

  

 

 
 Team Leader supervisor Riyadh(Last mile) 

 

 
 On Wed, Feb 12 at 5:13 PM , Mahmoud Nabil abdelaziz <[email-masked]> wrote: 

 

 
 Hi Areen, 
 
The customer returned wrong items belongs to another client under this AWB#34139738592771 

 

   

 
 Please advise your warehouse team to handover the order to our driver so we can return to the customer as the customer visited our warehouse asking about his items. 

 

   

 

 Best Regards, 

 

   

 

 

 

 

 

 

Mahmoud Nabil - Client Support Coordinator

 

 

 
 
  Website:
www.fetchr.us

 

 

 

 

 

 On Wed, Feb 12 at 5:48 PM , Tariq Shah Mian Aqal Zada <[email-masked]> wrote: 

 

 
 Hi Bosaina 

 

   

 
 I would like to inform you that this reverse has been wrong fulfilled and returned to the client, the pickup was created for land mark and he return Namshi order to our courier
 now the customer here to the warehouse and he was asking for his order. 

 
 
 We need your support to return the order to us so we can send back to customer. 

 

   

 
 ​ 

 
 
 Check your ticket status at:

https://fetchrsupport.freshdesk.com/public/tickets/6ef2ae6b78fca6221a846f64848ff53f1b89c7d4e24ad000a1c40dbab88842ec

 

  

 

 
 Team Leader supervisor Riyadh(Last mile) 

 

 

 

 

   

  

 
 -- 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

   

 

   

 

 

 

 

 

 

 

 
 Mohammed Azhar Ahmed 

 Last Mile Team Leader - Riyadh (KSA) 

 

 
 
Mobile: +966 592 471 961  Website: www.fetchr.us 
Zoom: azhar.a

 

 

 

 

 

 

 

  

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1673657:301290

 

 

 

 

   

 --  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   

 

   

 

 

 

 

 

 

 

 
 Mohammed Azhar Ahmed 

 Last Mile Team Leader - Riyadh (KSA) 

 

 
 
Mobile: +966 592 471
 961  Website: www.fetchr.us 
Zoom: azhar.a

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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