Subject: Late Shipping /// 6463877638
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 21 Feb 2020 07:11:57 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping 
Order Date: Feb 4, 2020 
Order ID: 6463877638 
Tracking ID: 646387763822999991 
Assistance Required: Need Urgent shipping 

Issue Description: Customer placed an order on Feb 4, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED 

Customer is chasing us for her order so we request you to expedite the shipping date. 

We have already escalated this case to the concern team twice but did not get any response. However, the customer reported that he got a message that the courier team will deliver his order but he did not get the order. Also, we do not have the tracking details. 

Kindly check and update. 

Thank you for your help. 

Regards, 
Shivani