Subject: Collection Delay - 9768904350
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 17 Feb 2020 17:35:24 -0700 (MST)

Hi Team, 

AWB: 45493880471 
Collection Ref. : B09FA78 

Kindly advise the reason why this is not collected since Feb 9, 2020. Please arrange for a collection with the customer on priority and collect this by the end of business day today. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 17, 2020 6:57:04 PM 
Subject: Late collection / 9768904350 

Hi Team, 

Customer has raised his return request on Feb 9, 2020 but still courier partner did not collect his item yet. 
We escalated to courier team but still they did no collect the item. 

Customer also claim that courier team declined to pick up the item due to lack of space on transport. 

Please do the needful. 

Order number - 9768904350 
Ticket number - 458959 

We are looking forward to hearing from you. 

Regards 
Rehan