Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>, aessam <[email-masked]>
Date: Mon, 17 Feb 2020 12:58:12 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Shipa mentioned they will arrange a delivery as requested however, since Feb 1, 2020 no attempt has been made on the following: S000482060673, S000484683695 and S000483787039 

Please advise further. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, February 17, 2020 9:05:01 PM 
Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Hi Team, 

Below mentioned orders haven't been delivered yet. 

Kindly look into this as customer is emailing us daily for an update. 

Thank you for your Help! 

Regards, 
Abhishek Borgaonkar 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, [email-masked] 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abhishek bargaonkar" <[email-masked]> 
Sent: Sunday, February 16, 2020 10:11:01 PM 
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Dear Team, 

Well noted, we'll do our best to arrange it as requested. 

Best Regards, 

Mohammad Al-Majali 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 16/2/2020 6:39 PM GMT+04:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: Delivery Delay - 6462859210, 6462927325 and 6462920790 

Hi Team, 

AWB: S000482060673, S000484683695 and S000483787039 
Kindly advise on the mentioned AWB's as to why the following packages have not been delivered yet. Please find updated contact numbers below for this customer and arrange a delivery with the customer on priority. 
Thank you for your help! 
Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 16 February, 2020 16:10:15 
Subject: Late Delivery(6462859210, 6462927325 and 6462920790) 
Hi Team, 
Problem Statement: Late Delivery 
Order Date : Jan 27, 2020 
Order ID: 6462859210, 6462927325 and 6462920790 
Tracking ID: S000482060673, S000484683695 and S000483787039 
Assistance Required: Need Urgent Delivery and Customer can be contacted on these numbers 0507456152 and 0502179453. 
Issue Description: The order was shipped from our side on Jan 28. 2020. However, till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 
We have escalated it thrice to the Shipa team and also provided the the customer's alternate number twice still these orders have been not delivered 
Regards, 
Abhishek Borgaonkar