Subject: Re: Missing Items
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: CP Bcc <[email-masked]>
Cc: Sharfuddeen Kadavan <[email-masked]>, Irfan Othman <[email-masked]>, Seeta Seeta <[email-masked]>, Lalit Ratnala <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Sanjeewa Indragith <[email-masked]>, Vishal Arora <[email-masked]>, Apoorv Joshi <[email-masked]>, dominic arackal <[email-masked]>, BHRdc Ecomm <[email-masked]>
Date: Mon, 17 Feb 2020 03:08:27 -0700 (MST)

Hi Team, 

Kindly let us know whether the customer has collected the order or not? 

Regards, 
Fauzan 

From: "CP Bcc" <[email-masked]> 
To: "Sharfuddeen Kadavan" <[email-masked]>, "Irfan Othman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Lalit Ratnala" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sanjeewa Indragith" <[email-masked]>, "Vishal Arora" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "dominic arackal" <[email-masked]>, "BHRdc Ecomm" <[email-masked]> 
Sent: Monday, 10 February, 2020 18:24:28 
Subject: Re: Missing Items 

Dear Sharfuddeen, 

We found that item while we are clearing the cabinet and we don't have any idea about this because just recently we transferred here am trying to called the staff before here but i did not receive any response. We already call the customer she said will come today. 

Thank you, 
Arlyn 
CP BCC 

From: Sharfuddeen Kadavan <[email-masked]> 
Sent: Monday, February 10, 2020 3:43 PM 
To: CP Bcc <[email-masked]>; Irfan Othman <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Lalit Ratnala <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sanjeewa Indragith <[email-masked]>; Vishal Arora <[email-masked]>; Apoorv Joshi <[email-masked]>; Dominic Arackal <[email-masked]>; BHRdc Ecomm <[email-masked]> 
Subject: RE: Missing Items 

Dear Maria , 

Please update the status ? Is this sorted ? 

Dear Irfan, 

Need your intervention . 

Regards 

Sharfuddeen 

ARG Logistics 

Bahrain 

From: BHRdc Ecomm <[email-masked]> 
Sent: Monday, February 10, 2020 7:38 AM 
To: CP Bcc <[email-masked]>; Apoorv Joshi <[email-masked]>; Dominic Arackal <[email-masked]>; Sharfuddeen Kadavan <[email-masked]>; Irfan Othman <[email-masked]>; Vishal Arora <[email-masked]>; Lalit Ratnala <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sanjeewa Indragith <[email-masked]> 
Subject: Re: Missing Items 
Importance: High 

Dear Maria, 

Good Morning, 

Have you think that is the valid justification for the delay.. after 2.5 month you people was found the missing box?? So that means you people didn't check the back store or not found any unwanted items for last 2.5 months??? 

Dear Dominic Sir / Sharfu, 

Need your involvement in the above mention case. 

E-Comm WH Team 

ARG Logistics ,Bahrain 

Ph:+973 17116283 

Extn: 283 

From: CP Bcc < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 10:15 PM 
To: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Sharfuddeen Kadavan < [ mailto:[email-masked] | [email-masked] ] >; Vishal Arora < [ mailto:[email-masked] | [email-masked] ] >; Lalit Ratnala < [ mailto:[email-masked] | [email-masked] ] >; Sanjeewa Indragith < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing Items 

Dear all, 

As per the order there is two boxes and by mistake cashier handover to customer only one box. We find the other box in the store. We will contact the customer as soon as possible. 

Thank you, 

Maria 

From: BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 2:15 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; CP Bcc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] >; Sharfuddeen Kadavan < [ mailto:[email-masked] | [email-masked] ] >; Vishal Arora < [ mailto:[email-masked] | [email-masked] ] >; Lalit Ratnala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing Items 

Hi, 

Please find the delivery acknowledgement copy of delivery with receiver sign.. 

Dear CP BCC Team, 

Please check and update the issue why such complain came after a long time. Where is the parcel? Please update on urgent basis. 

E-Comm WH Team 

ARG Logistics ,Bahrain 

Ph:+973 17116283 

Extn: 283 

From: Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 12:37 PM 
To: Sharfuddeen Kadavan < [ mailto:[email-masked] | [email-masked] ] >; BHRdc Ecomm < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing Items 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 12:05 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Dominic Arackal < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing Items 
Importance: High 

[ mailto:[email-masked] | @Dominic Arackal ] 

Please assist on the below missing item case. 

The CS team escalated it several times but is not getting any reply 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 8, 2020 2:31 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing Items 

External email sender, please take precaution. 

Hi Team, 

Kindly assist on the below case. We are not receiving any response from the concept. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 11:31:24 PM 
Subject: Re: Missing Items 

Hi Team, 

Kindly update on the below. We are not receiving any response from the concept. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 4:43:31 AM 
Subject: Re: Missing Items 

Hi Team, 

Kindly update on the below. We are not receiving any response from the concept. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 5:00:24 AM 
Subject: Re: Missing Items 

Hi Jessie, 

We have raised this with concept but not getting a response on the same since 18 days. Kindly advise. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 5, 2020 6:36:52 PM 
Subject: RE: Missing Items 

Hi Apoorv, 

Get the approval from the concept head for the missing items. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 3, 2020 3:54 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Missing Items 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7662327098 

Store ID: Centrepoint - 21018, Bahrain City Centre 

Ticket ID: 309358 

Customer placed this order on Nov 26, 2019 and is showing pickup completed on Nov 30, 2019. Customer placed an order for a total of 19 items out of which 12 items were not delivered. Consignment shows all the items were delivered to the store. Missing items are as follows: 

153959630 - Juniors water gun - 2 QTY - BHD 2.40 

158063279 - Juniors baby walkman - 3 QTY - BHD 5.10 

160870651 - printed sleep dress with long sleeve - 1 QTY - BHD 8 

160540220 - Kocostar banana slice mask sheet - 1 QTY -BHD 2 

161667289 - printed zipper bag, 2 pockets - 1 QTY - BHD 0.50 

160770566 - Tisserand total de stress roller ball - 4 QTY - BHD 12.80 

This was escalated as per the matrix multiple times however, we have received no response in over a month. Kindly look into this and advise. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com