Subject: RE: Need call Back 7666902483 Customer's contact NO : +97338785808
From: Saeed Khawaldeh <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, ccwebteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Date: Thu, 13 Feb 2020 11:11:33 +0000

Dear Mahmoud,

Below is done.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mahmoud Emadeldin Mahmoud Elsayed [mailto:[email-masked]]
Sent: Thursday, February 13, 2020 6:55 AM
To: ccwebteam; Ali Mkhaimer; Rawan Barghouth; Amani Khraisat
Cc: Escalations Dxbteam; Shakeeb Arsalan
Subject: FW: Need call Back 7666902483 Customer's contact NO : +97338785808

Dears,

Please do the needful

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 8:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need call Back 7666902483 Customer's contact NO : +97338785808

External email sender, please take precaution.
Hi Team,

Kindly follow the concern bellow and arrange a call back to the customer, However the refund has been initiated to the customer.
But still he wants to talk to somebody from the office.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 06:01:17
Subject: Need call Back

Hi Team,

Ticket number: 455287
Problem Statement: Refund complain
Order Date : Jan 10, 2020
Order ID: 7666902483
Tracking ID: 202001121349268
Assistance Required: Need call back

Issue Description: Customer contacted us and reported that he received wrong item in his recent purchase.
​
So, Algaili told him that refund has been initiated for this order and do not need to return the wrong item and he also informed customer that refund will be credited in his account in next 24 - 48 hours.
​
But there is not RMA has created for this order and there is no refund has processed yet.
​
Now, customer came back again and asking for the refund , So I have informed there is no return request created for the item so there will be no refund.
​
So, he shared the screenshot of the chat with Algaili and now want to complain to senior and we have already informed we will process the refund on priority but he still wants a call back on the number #38785808
​
Kindly check and update.
​
Thank you for your help!
​
Regards,
Shivani

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