Subject: RE: late CandC//6453695756
From: Max Alqasar <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>, Assad Chawa <[email-masked]>
Cc: Raghu Pillai <[email-masked]>, Sree Adhikessavan <[email-masked]>, Suvadeep Saha <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Inayat Ali <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Otto Vangraan <ott
Date: Wed, 12 Feb 2020 13:46:51 +0000

Dear Abhilash,

We have discuss with the Max Sahara team regarding the order and tomorrow our Store manager Mr. Moukhtar will collect it from Sahara , Once receive we’ll update the same in C&C,

Best Regards
Nawaz Kotal

From: Abhilash Kuttalam
Sent: Wednesday, February 12, 2020 11:00 AM
To: Assad Chawa <[email-masked]>
Cc: Raghu Pillai <[email-masked]>; Sree Adhikessavan <[email-masked]>; Suvadeep Saha <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Inayat Ali <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Otto Vangraan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Max Alqasar <[email-masked]>
Subject: RE: late CandC//6453695756

Dear Assad,

Please inform Qasr team to respond to the customer complaint.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 10:57 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Alqasar <[email-masked]<mailto:[email-masked]>>
Cc: Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756

Dear Team Al Qasar – Wat is the Update ?

Please respond on urgent !!

Regards
Sagaya Suresh
+966 565165997
From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 09, 2020 6:21 PM
To: Max Alqasar <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756

Dear Team Al Qasar,

Can we please reply to the customer complaint?

[+] Otto

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 5:59 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Max Alqasar <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>
Subject: Re: late CandC//6453695756

External email sender, please take precaution.
Hi ,

Any update ?

Regards

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Max alqasar" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 February, 2020 19:25:05
Subject: Re: late CandC//6453695756

Hi Abhilash,

Still, we have not received any update from store team.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
To: "Max Alqasar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Alghamdi Mohammed" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 12:31:50 PM
Subject: RE: late CandC//6453695756

Dear Navaz,

Said Order we shipped and handed over to store team at 25-Nov-2019.
Please refer mail trail for confirmation from warehouse.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Max Alqasar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 10:42 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756

Dear Abhilash,

We have checked the below order, It’s not available in store or may be not received from warehouse, Request you to kindly share the POD copy for recheck,

Best Regards
Nawaz Kotal

From: Abhilash Kuttalam
Sent: Sunday, February 02, 2020 3:33 PM
To: Max Alqasar <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756

Dear Nawaz,

As discussed, kindly check and update us the status of this order. Please ‘reply to all’ while reverting.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 12:07 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756
Importance: High

@Abhilash Kuttalam<mailto:[email-masked]>

We are not getting a reply from the store.

Please help.

Max60093

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 9:48 AM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: late CandC//6453695756

Dear Team,

Said Order we shipped and handed over to store team at 25-Nov-2019.

Thanks
Esaf

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 12:09 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: late CandC//6453695756

External email sender, please take precaution.
Hi Team

The order was placed on 24 Nov and the items are still not available for pick up.

Order id: 6453695756

Please check the order details and share an update.

Looking forward to it.

Thanks
Inayat Ali

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 22:46:50
Subject: Fwd: late CC

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apurva Arora" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 9, 2020 7:45:17 AM
Subject: late CC

HI Team,

Please forward the following case urgently, the order was placed since Nov 24, 2019, and the customer is daily chasing his order:

 Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date :Nov 24, 2019
Order ID: 6453695756
Tracking ID: 645369575622999991
Store code : Max60093
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on 24 Nov and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018.

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com