Subject: Re: Return Issue - 6460754681
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 11 Feb 2020 21:09:28 -0700 (MST)

Hi Shivani, 

Refund processed kindly check. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 06:14:44 
Subject: Re: Return Issue - 6460754681 

Hi Team, 

Already escalate to Mike, but so far no response. 

Kindly check and update. 

Regards, 
Shivani 

From: "Apoorv Joshi" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 8 February, 2020 21:29:50 
Subject: Re: Return Issue - 6460754681 

Shivani, 

Please do the needful 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, February 8, 2020 5:58:28 PM 
Subject: RE: Return Issue - 6460754681 

Escalate it to Mike Bermingham 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, February 7, 2020 5:41 AM 
To: Mohd Imran <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: Re: Return Issue - 6460754681 

External email sender, please take precaution. 

Hi Imran, 

As per the matrix dxbteam is mentioned for refund approval. Kindly advise the concept head email for Lifestyle KSA. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 5:36:04 PM 
Subject: RE: Return Issue - 6460754681 

Please escalate it to concept and seek approval to process manual refund. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 5:01 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Issue - 6460754681 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6460754681 

Customer has confirmed returning a total of 4 items under AWB: 34141564102680. However, conloc has confirmed receiving only 2 items on the same. Value of the remaining two items is SAR 142. 

Customer reported this to us on Jan 25, 2020 and multiple escalations has been done regarding the same since then. Kindly advise how should we proceed further as the value of the missing returned items is over SAR 100. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 2:25:58 PM 
Subject: RE: late refund /// 6460754681 

Dear Team, 

We have received only 2 item which we have already processed. Please find below details 

Thanks, 

Ratheesh. 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 6:02 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: late refund /// 6460754681 

External email sender, please take precaution. 

Hi Team, 

We are still waiting an update for below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 January, 2020 04:16:12 
Subject: Re: late refund /// 6460754681 

Hi Team, 

With reference to order # 6460754681 

RMA: 23218128 & 23218209 

Customer has returned the all items of the order under AWB: 34141564102680 , can you please check and process the RMA: 23218209 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 January, 2020 09:31:25 
Subject: late refund /// 6460754681 

Hi Team, 

Ticket number: 422436 

Problem Statement: Refund not processed 

Order Date : 12 Jan 2020 

Order ID: 6460754681 

Return Tracking ID: 34141564102680 & 34120723367256 

Assistance Required: Need urgent update 

Issue Description: Customer raise 2 return request, 1 on Jan 16 under RMA 23218128 & 2nd on Jan 17 under RMA 23218209. 

Customer have returned all 4 items under AWB 34141564102680, which was delivered to WH and refund under RMA #23218128 has already been processed for the two items. 

The remaining two item for which refund has not processed yet are 160546300 - - Clo Clo Printed Deluxe Backpack with Zip Closure 2 quantity. 

Kindly confirm how many items were received under AWB 34141564102680. 

Thank you for your help! 

Regards, 

Shivani 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com