Subject: Re: Refund Not Processed//9760754273
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 9 Feb 2020 08:19:08 -0700 (MST)

Hi Team, 

Any Update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]> 
Sent: Friday, 7 February, 2020 18:21:14 
Subject: Refund Not Processed//9760754273 

Hi Team, 

With reference to order no: 9760754273 customer raised 2 return requests under #RMA 42702462/42696139. Now as per the customer he already handed over all the items to the courier team. 

Under RMA 42598004 with tracking number: 45489790673 customer returned 3 items we can see that all items have been already delivered to the warehouse on 18 Dec 2019 
03:34 PM but now there's new RMA 42702462 for the same 3 items. 

2nd RMA 42696139 with tracking number: RP1219000515 it was raise for 2 items and the warehouse has informed us that they have only received 1 item. 

So we request you to assist us in this case as the customer is now chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 6, 2020 10:12:50 AM 
Subject: Fwd: Refund Not Proccessed 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 26 January, 2020 19:33:09 
Subject: Re: Refund Not Proccessed 

Hi Team, 

Any Update on this case as the refund is still stuck and no resolution has been provided for this case. 

Thanks & Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 8 January, 2020 17:31:53 
Subject: Refund Not Proccessed 

Hi Team, 

Please look into this case of refund issue rose due to two RMA for returning. 

Problem Statement : Refund Not Proccessed 

Order Date : Nov 17, 2019 
Order ID: 9760754273 
Return Tracking ID: 45489790673 / RP1219000515 

Assistance Required : Please process the refund 

Issue Description : Customer raised a return request for 05 item and as per customer she/he handed over all 05 items to the courier team. But according to the hybris the refund has not been processed for them. So we requested warehouse to check under RMA 42702462 & 42696139 does all item have been received in our warehouse. 

And hybris too shows return request cancelled but Aramex tracking shows that items have been delivered to warehouse. Please check for the same and process the refund. 

Issue History : Now the issue is warehouse is saying that they received only one item against RMA 42696139 i.e 161451601. So i confirmed with customer and he is insisting upon returning all 5 items under both RMA. 

Please see to it and assist as i am getting same response from warehouse. 

Issue URL : [ https://landmarkgroupservice.freshdesk.com/a/tickets/332647 | https://landmarkgroupservice.freshdesk.com/a/tickets/332647 ] 

Regards, 
Abhishek Sisodia