Subject: Refund failure//9768327522
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 6 Feb 2020 22:34:30 -0700 (MST)

Hi Malik, 

With the reference to order number: 9768327522 customer raise a return request and selected the refund mode as bank transfer. So could you please check and let us know whether the refund has been initiated or not because the customer is threatening us that he will raise a complaint in consumer court. 

Customer details have already update on hybris. 

Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, January 31, 2020 11:49:58 AM 
Subject: Refund failure 

Hi team, 

with reference to order number: 9768327522 
Ticket id: 424525 

The customer has returned one item and the same has been handed over to our warehouse, but the refund has not been processed successfully and the customer is constantly chasing us for the same. 
kindly do the needful. 

Regards 
Asjad