Subject: COD Issue- 6460284297
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Thu, 6 Feb 2020 17:17:30 -0700 (MST)

Hi Team, 

With reference to the order number: 6460284297 
AWB: 290071666360 and 646028429722999991(unknown) 

Customer reported that the order is COD but it was delivered as Prepaid to the customer. Customer wish to pay for the order. We asked SMSA to collect the amount from the customer however, they have mentioned that as per their policy the COD amount needs to be declared when the shipment is being delivered, they are unable to arrange for a collection for money now. 

The second AWB we are not sure which courier is responsible for that. Kindly advise for COD amount collection. The total amount of the order is SAR 268.10. 

Please find attached SMSA response. Thank you for your help! 

Regards, 
Apoorv