Subject: Re: Refund issue _6458994474
From: Inayat Ali <[email-masked]>
To: Ahmad Daher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Feb 2020 01:03:35 -0700 (MST)

Hi Ahmad 

The attached statement is updated till 16th Jan which doesn't cross the refund timeline of 15 working days. Also, as per JIRA there is no secondary transaction on our gateway, she needs to check with the bank. 

In case, the customer wants to pursue further she needs to share her updated statement till date (till today). 

Let me know, if you need further help on this. 

R' 
Inayat Ali 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 31 January, 2020 22:35:00 
Subject: Re: Refund issue _6458994474 

Dear Inayat 

Customer is chasing us, customer provided us with bank statement kindly check the attachment 

Regards 
Ahmad 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 28, 2020 3:50:33 PM 
Subject: Refund issue _6458994474 

Ticket 422209 

Dear Team 

problem Statement ; Refund has been deducted twice 

Jira Ticket : REL-81784 - 

Order Date ; 31 Dec 2019Order ID ; 6458994474Assistance Required ; Need check the refund, 

The customer was placed an order and cancelled, but as per the customer the amount has been deducted twice and not refunded, and she provided her bank statement, 

kindly check and advise 

Regards 
Ahmad