Subject: RE: late delivery//6458502083
From: Maxwhryd Ecom <[email-masked]>
To: Sumon Satish <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, asjad hussain <[email-masked]>, Raghu Pillai <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 1 Feb 2020 10:19:32 +0000

Dear team ,

Said Order we shipped and handed over to Jeddah Team at 28-Dec-2019.

Thanks
Esaf

From: Sumon Satish <[email-masked]>
Sent: Saturday, February 01, 2020 12:29 PM
To: Seeta Seeta <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; asjad hussain <[email-masked]>; ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: late delivery//6458502083

Dear Team,

This order belong to Riyadh.

Riyadh team, pls check and update.

Regards
sumon

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 12:21 PM
To: Sumon Satish <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: late delivery//6458502083
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6458502083, the order was placed on Jan 11, 2020 but till now the order status is READY_TO_SHIPPED under tracking ID: 645850208322999991.

We request you to kindly check and expedite the delivery date as customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 1:52:14 PM
Subject: late delivery

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse
Order Date :27-Dec-2019
Order ID: 6458502083
Tracking ID: 645850208322999991
Store code: Max60107
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 27-Dec-2019 and till now he has not received the order. As per the hybris the order status is ready to be shipped.
Customer is chasing us for his order so we request you to expedite the delivery date as customer is a with us since 2018.

we have escalated to the relevant team but got no solution,

Regards,
Asjad

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