Subject: RE: Delivery issue//6452734732
From: Sagaya Suresh Kumar <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Thu, 30 Jan 2020 06:50:41 +0000

Dear Team – Received only one item that processed from Conloc End ..

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]>
Sent: Thursday, January 30, 2020 8:44 AM
To: Jed Conlocops2 <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Delivery issue//6452734732

External email sender, please take precaution.
Hi Team

Please assist with Order ID: 6452734732.

Synopsis: The order status reflects NDR on Hybris, however, the customer has received the items. Also, refund was processed for SAR 167.40 for one of the items. The customer now wants to return the item (159375491 -  Juniors Gloster Activity Center).

Please advise next step of action on this.

Thanks
Inayat Ali

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 07:49:49
Subject: Re: Delivery issue

Hi team,

The customer placed order for  two items and received the both but SAR186 was returned for one item in his account that is(
159375491 - - Juniors Gloster Activity Center) so he wants to return the item.

Thanks

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 12:22:54 PM
Subject: Re: Delivery issue

Asjad- Can I get an update on the below ask?

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 17:13:25
Subject: Re: Delivery issue

Hi Asjad

Can you clarify two things quickly:

  1.  Check with customer how many items were delivered to her for this order. Preferably, a clear question to avoid any confusion.
  2.  Second, check with the warehouse how many items were returned as per the status on Hybris- Not delivered for this order.
Thanks
Inayat Ali

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 13:55:07
Subject: Delivery issue

Hi team,

Ticket id : 305672

With reference to order number: 6452734732

The customer informed us that the order has been delivered to him but at the same time the amount of the product also has been returned in his account but while checking on hybris it shows that the order is not delivered.

kindly do the needful.

Regards
Asjad

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