Subject: Re: late delivery / 6458105918
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Asjad Hussain <[email-masked]>, [email-masked]
Date: Tue, 28 Jan 2020 03:02:34 -0700 (MST)

Hi Team, 

Order ID : 6458105918 
Can you please confirm if the order available at the store or not ? 
Kindly if it is ready, contact the customer to do the collection. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Saturday, 18 January, 2020 09:48:30 
Subject: Re: late delivery 

Hi team 

any update? 

Thanks 

From: "Maxwhryd Ecom" <[email-masked]> 
To: "Sumon Satish" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Max Najran" <[email-masked]>, "Alghamdi Mohammed" <[email-masked]>, "Abhilash Kuttalam" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Wednesday, January 15, 2020 12:28:36 PM 
Subject: RE: late delivery 

Dear Sumon, 

Below said order we shipped and handed over to Jeddah team at 25-Dec-2019. 

	

Order No 	

Store code 	

Concept 	

Region 	

Packet Count 	

Delivery Type 	

Ship out Date 	

RYD RDC Handover Date 

6458105918 	

60107 	

Max 	

JEDDAH 	

1 	

RBC 	

25-Dec-19 	

25-Dec-19 

Thanks 

Esaf 

From: Sumon Satish 
Sent: Wednesday, January 15, 2020 5:37 AM 
To: Inayat Ali <[email-masked]>; Max Najran <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Vinod Sharma <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: late delivery 

Dear Team, 

Below said order Riyadh territory order. 

Riyadh team, please check and update. 

Thanks & Regards 

Sumon Satish 

Mobile : +966 549883395, Extn : 2054 

Email : [ mailto:[email-masked] | [email-masked] ] 

Warehouse Al Khumrah 21436 I PO Box 23679 | Jeddah l Saudi Arabia 

[ http://landmarkgroup.com/ ] 

[ https://www.facebook.com/LandmarkArabia ] [ https://lsmindia.com/@LandmarkArabia ] [ https://www.linkedin.com/company/landmark-group ] 

From: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 2:40 PM 
To: Max Najran < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Sumon Satish < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: late delivery 

External email sender, please take precaution. 

Hi Team 

Please assist with the order (6458105918) status. The order was placed on 24 Dec and it's pending for a while. 

Thanks in anticipation. 

Regards 

Inayat Ali 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 January, 2020 08:22:01 
Subject: late delivery 

Late delivery. 

Problem Statement: Late Shipping 

Order Date : Dec 24, 2019 

Order ID: 6458105918 
Tracking ID: 645810591822999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 24 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to expedite the delivery date. 

we have escalated the case to the jeddah team but they informed us that the order is for Riyadh territory when we escalated to Riyadh team they said that we have handed over the order to jeddah team, the case is pending for long and customer is chasing us constantly. 

kindly look into the case. 

Regards, 

Asjad 

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