Subject: Ticket Assigned - Conversation with Purring Toast
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jan 2020 16:32:06 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Toast Purring Toast                    Hello           08:25 PM, 27th Jan                   Bot                   أهلا مرة أخرى!           08:25 PM, 27th Jan                     Purring Toast                    I collected my online order,, but i found that one dress was replaced by another item (trousers) !!  My order number is 8368219495           08:25 PM, 27th Jan                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           08:27 PM, 27th Jan                     Purring Toast                    I collected my online order,, but i found that one dress was replaced by another item (trousers) !!
My order number is 8368219495  
           08:27 PM, 27th Jan                   Shakeeb                   We apologise for the inconvenience that has happened           08:28 PM, 27th Jan                   Shakeeb                   You can return online purchases through the below three channels:

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (babyshop) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (babyshop) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:29 PM, 27th Jan                   Shakeeb                   Is there anything else I can help you with?            08:30 PM, 27th Jan                     Purring Toast                    Thank you           08:30 PM, 27th Jan                   Shakeeb                   feel free to contact us for any further assistance           08:31 PM, 27th Jan                   Shakeeb                   Have a nice day           08:31 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/426369