Subject: RE: Missing Item - 6450205859 (Return item lost by Conloc)
From: Ksaconloc Returns <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Parvez Khan <[email-masked]>
Cc: "Mohd. Jamal Akhtar" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Alexander Gomes" <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Sun, 26 Jan 2020 15:03:02 +0000

Dear Sachin,

We have the shipment in hand and RMA not visible in OBI…

Order No
Forward AWB
Pieces
Return AWB
Packages
Return receive date
Pallet No
Return Type
6450205859
45048123105
2/3
44939693072
1
28-Nov-2019
43
RTO

Thanks,
Ratheesh.

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, January 26, 2020 5:02 PM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Parvez Khan <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: Mohd. Jamal Akhtar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Alexander Gomes <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: RE: Missing Item - 6450205859 (Return item lost by Conloc)

@Ksaconloc Returns<mailto:[email-masked]>,

Please update the status of this item missing in conloc case. It is a high value product (SAR 800).

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Thursday, January 9, 2020 12:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Item - 6450205859 (Return item lost by Conloc)

@Sagaya Suresh Kumar<mailto:[email-masked]> , @Parvez Khan<mailto:[email-masked]>,

Pls check for this issue & update.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Monday, January 6, 2020 6:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Item - 6450205859 (Return item lost by Conloc)

Hi Jessie,

I was not marked in any escalation for this case (before 20th Dec).

Do we have any status of the RMA, which was created for return, pls share updates.

Regards
Sachin
04-5175412

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 5:18 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Item
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

The concern team is not replying related to the below missing item case worth SAR 799.

@Shakeeb Arsalan<mailto:[email-masked]> please share the complete case history of the customer and check if there are previous claims.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 4:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item

External email sender, please take precaution.
Hi all,

Any update on the issue ?
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohd. Jamal Akhtar" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 December, 2019 12:59:04
Subject: RE: Missing Item

Looping @Mohd. Jamal Akhtar<mailto:[email-masked]>

Can you please help us check whether the below item has been received?

The value is SAR 799 and the customer has been chasing us for a refund.

FYI @Sachin Maheshwari<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 28, 2019 9:54 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item

External email sender, please take precaution.

Hi Team,
Problem Statement: (Refund)

Order Date : Nov 5, 2019
Order ID: 6450205859
Returned Item : 161817759 - - Juniors Brent Travel System , Cost : SAR799.00
Tracking ID: 45048123105

As per aramex the item mentioned above has been returned to your side, Kindly confirm the same and initiate the refund if you have received it.

Regards
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 December, 2019 18:12:30
Subject: RE: Missing Item

Looped you on another chain mail related to this case.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 20, 2019 8:43 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item

External email sender, please take precaution.

Hi Team,
Problem Statement: (Missing items)

Order Date : Nov 5, 2019
Order ID: 6450205859
Missing Item : 161817759 - - Juniors Brent Travel System , Cost : SAR799.00

Tracking ID: 45048123105
Issue Description: Customer placed order for 9 items but as per the customer he has only received 8 items and paid full amount, Under the consignment details we can see that all 9 items has been Delivered from our side.

Customer history: 1 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE ITEM ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. IT IS HIS 7th ORDER.

Kindly advise us

Regards,
Shakeeb
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com