Subject: Re: Late Collection//6454683337
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, ZaidZ <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, omersae <[email-masked]>, Mensour <[email-masked]>, Mohmed <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 25 Jan 2020 10:36:39 -0700 (MST)

Hi 

Any update ? 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ZaidZ" <[email-masked]> 
Cc: "omersae" <[email-masked]>, "Mensour" <[email-masked]>, "Mohmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 23 January, 2020 12:30:10 
Subject: RE: Late Collection//6454683337 

[ mailto:[email-masked] | @[email-masked] ] this is a common reply which all of our CS team’s are getting. 

Request you to look into it – we don’t want the customer’s experience impacted due to no collection or delayed collection. 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, January 23, 2020 10:30 AM 
To: [email-masked] 
Cc: omersae <[email-masked]>; Mensour <[email-masked]>; Mohmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: Late Collection//6454683337 
Importance: High 

External email sender, please take precaution. 

Hi Zaid, 

With the reference to return tracking number:45061105541; A074F85, we are chasing the Aramex team to collect the return from the customer for a month. The agent has already escalated the case multiple times and every time we are getting the same response, Due to this its impacting customer experience since the collection has not done yet. 

As the previous AWB has already terminated so please arrange a collection to new AWB which is:45066368141;A23F202 

Please refer to the below screenshot for the reference and we request you to arrange a collection ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "omersae" < [ mailto:[email-masked] | [email-masked] ] >, "Mensour" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 7:50:14 AM 
Subject: Late Collection 

Hi Team, 

With reference to the AWB: 45061105541 

Collection Ref: A074F85 

Kindly arrange a collection with the customer on priority. This case is pending since Jan 7, 2020. The customer can be reached on +966504340291. Please make sure this is collected within today on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 6:29:19 PM 
Subject: Late Collection) // 6454683337 

Hi Team, 

Problem Statement: (Late Collection) Courier Team 

Order Date : ​Nov 29, 2019 

Order ID: ​6454683337 

Tracking ID: 45061105541 

Collection Reference: A074F85 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 12/4/19 new Tracking id has been generated and till now the item has not been collected from the customr so kindly arrange the collection on priority basis. 

Regards, 

Shafeeque 
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