Subject: RE: late delivery / 6444148352
From: Bsj Nf <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Hcmadina Wh <[email-masked]>
Cc: IranBudhathoki <[email-masked]>, Navaz Nt <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Sachin Maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Moosa Yusuf <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Umapathi Venkatachalam <[email-masked]>
Date: Thu, 23 Jan 2020 03:41:48 +0000

Hi
@Hcmadina Wh<mailto:[email-masked]>
Please find the attachment and check the below order status before already send to mail but still not at replay the same issues’ So Kindly update the status our support team asap.

REGARDS
HARUN
BABYSHOP GDMS OPRATION
JEDDAH-2113
From: Shakeeb Arsalan
Sent: Wednesday, January 22, 2020 8:30 PM
To: Bsj Nf <[email-masked]>
Cc: IranBudhathoki <[email-masked]>; Navaz Nt <[email-masked]>; Hcmadina Wh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Asjad Hussain <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: late delivery / 6444148352

External email sender, please take precaution.
Hi Team,

Any update regarding the concern ?
________________________________
From: "bsj nf" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "IranBudhathoki" <[email-masked]<mailto:[email-masked]>>, "navaz nt" <[email-masked]<mailto:[email-masked]>>, "Hcmadina Wh" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 January, 2020 16:22:02
Subject: late delivery / 6444148352

Hi
@Hcmadina Wh<mailto:[email-masked]>
Please check the below happen order screen shot status and update our related team asap

However, Customer is claiming that he didn't receive it

[A screenshot of a social media post    Description automatically generated]

REGARDS
HARUN
BABYSHOP GDMS OPRATION
JEDDAH-2113
From: Shakeeb Arsalan
Sent: Thursday, January 16, 2020 1:00 PM
To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: late delivery / 6444148352

External email sender, please take precaution.
Hi Team,

Problem Statement :  (Not delivered order)

Order Date : Sep 5, 2019

Order ID: 6444148352
Item ID : 160759820
Tracking ID: 00000080005877810
Assistance Required : Proof of Delivery

Issue Description: The order mentioned above showing on hybris as delivered, However Customer is claiming that he didn't receive it. We have escalated the issue several times.
Kindly advise us regarding the issue, the customer is chasing us constantly.

Regards,
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 January, 2020 13:17:15
Subject: late delivery

Hi team.

with reference to ticket id: 368475

with reference to order number:6444148352
order date:Sep 5, 2019
product type: WWD
The tracking id:00000080005877810

The customer is complaining that he did not receive his order but we can see that order has been delivered on 11/27/19 . we have raised the issue with the warehouse but could not get any confirmation and the customer is constantly chasing us for the same.

kindly do the needful.

Regards
Asjad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com