Subject: Re: C&C cancellation 6453930763
From: Shakeeb Arsalan <[email-masked]>
To: anwar abdullah <[email-masked]>
Cc: suvadeep saha <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, qazi mohammed <[email-masked]>, Arnel Navor <[email-masked]>, Mohamed Shamroz Musthary <[email-masked]>, manager zulfi <[email-masked]>, Anton Shanike <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 22 Jan 2020 03:17:39 -0700 (MST)

Hi Anwar, 

Any update regarding the issue below ? 

Regards 
Shakeeb 

From: "anwar abdullah" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "qazi mohammed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Arnel Navor" <[email-masked]>, "Mohamed Shamroz Musthary" <[email-masked]>, "manager zulfi" <[email-masked]>, "Anton Shanike" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 20 January, 2020 17:22:32 
Subject: RE: C&C cancellation 6453930763 

Dear [ mailto:[email-masked] | 
@Sagaya Suresh Kumar ] & [ mailto:[email-masked] | 
@Suvadeep Saha ] , 

Just now I have discussed over the phone with store team & mentioned to me they didn’t receive this container 6453930763 with this item 161764120 - 1 qty 

Only 1 one container they have received .. so pls can you share the POD of this partially order ?PLS ASAP 

I have called customer too he didn’t received this item and he doesn’t want the refund , he needs the item. 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Anwar Abdullah 
Sent: Monday, January 20, 2020 2:38 PM 
To: Manager Zulfi <[email-masked]>; Mohamed Shamroz Musthary <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Qazi Mohammed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Arnel Navor <[email-masked]> 
Subject: RE: C&C cancellation 6453930763 

Dear [ mailto:[email-masked] | 
@Manager Zulfi ] , 

This order is Partially customer picked up 

And it is reflecting to your store Location and sahla app too 

Check screenshot of sahla app of your store 

So please check this order 6453930763 and do RTS for this Item ID : 161764120 - 1 qty 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Manager Zulfi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 2:27 PM 
To: Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] >; Samudaya Fernando Hewage < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Arnel Navor < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C cancellation 6453930763 

Hi, 

We dont have this order in our location. 

Get [ https://aka.ms/ghei36 | Outlook for Android ] 

From: Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 20, 2020 11:52:03 AM 
To: Manager Zulfi < [ mailto:[email-masked] | [email-masked] ] >; Samudaya Fernando Hewage < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Arnel Navor < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C cancellation 6453930763 

Dear [ mailto:[email-masked] | 
@Manager Zulfi ] , 

Pls cancel this item of this order 6453930763 for customer 

Item ID : 161764120 >>>>>>>>>>>>> 1 qty 

Dear [ mailto:[email-masked] | 
@Samudaya Fernando Hewage ] , 

We need your support on this matter. 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 18, 2020 5:38 PM 
To: Manager Zulfi < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C cancellation 6453930763 

External email sender, please take precaution. 

Hi Team, 

Problem Statement : C&C cancellation 6453930763 

Order Created : 26-Nov-2019 
Order ID : 6453930763 
Item ID : 161764120 >>>>>>>>>>>>> 1 qty 
Tracking ID : 645393076322999991 
Issue Description : The order was placed on Nov 26th 2019. and till now the item is showing on hybris READY_TO_SHIPPED, The customer is chasing us for his refund constantly. 

Assistance required : Kindly do the RTS for the item mentioned above , so the customer can be refunded. 

Regards 
Shakeeb 

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