Subject: Re: Refund for order 6449604103
From: Jessie Caparas <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Hamza Hafeez <[email-masked]>, Jijo Mathew <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jan 2020 15:22:58 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]>,

Can you please confirm if we have reshipped the non landmark items returned to us for this order?

________________________________
From: Ali Mkhaimer <[email-masked]>
Sent: Thursday, January 16, 2020 3:12 AM
To: Jessie Caparas <[email-masked]>; Rawan Barghouth <[email-masked]>; Hamza Hafeez <[email-masked]>; Jijo Mathew <[email-masked]>
Cc: ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nour Hanayneh <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Amani Khraisat <[email-masked]>
Subject: RE: Refund for order 6449604103

External email sender, please take precaution.

Dear Jessie,

The customer was informed that we will ship the items back for the customer and we will collect our items so we can process the refund.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, January 16, 2020 3:01 PM
To: Ali Mkhaimer; Rawan Barghouth; Hamza Hafeez; Jijo Mathew
Cc: ccbackoffice; Escalations Dxbteam; Nour Hanayneh; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat
Subject: RE: Refund for order 6449604103

Hi Ali,

We can give her back the Namshi items which she returned to us.  (we will ask CONLOC to ship this), about the refund, we need to get the actual items back in order for us to refund.

It would be a lost to us if we refund a non landmark item.

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 4:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Jijo Mathew <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6449604103

External email sender, please take precaution.

Hi Jessie,

The customer had two return requests one from our company and one from another company but by mistake she gave our items to the other and the other company items to us.

The customer acknowledged that this is her mistake but she said that this does not make any sense if she did not receive her refund as an exception.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, January 16, 2020 12:38 PM
To: Rawan Barghouth; Hamza Hafeez; Ali Mkhaimer; Jijo Mathew
Cc: ccbackoffice; Escalations Dxbteam; Nour Hanayneh; Mohammad Tarabishi; Saeed Khawaldeh; Amani Khraisat
Subject: RE: Refund for order 6449604103

Hi @Ali Mkhaimer<mailto:[email-masked]>

I need clarification here why we need to refund when the wrong item/s were returned to us?

The items received are non landmark items.

From: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 11:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Jijo Mathew <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nour Hanayneh <[email-masked]<mailto:[email-masked]>>; Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6449604103

External email sender, please take precaution.

Hi Jessie,

The customer confirmed that the items are from Namshi not from Landmark.

Best Regards,

Rawan Barghouth

Contact Center Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799 526124

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/linkedin.png]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/facebook.png]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/twitter.png]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/youtube.png]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: http://www.crystel.co/signature/images/logo_new.png]

From: Jessie Caparas [mailto:[email-masked]]
Sent: Wednesday, January 15, 2020 7:25 AM
To: Hamza Hafeez; Ali Mkhaimer; Jijo Mathew; Rawan Barghouth
Cc: ccbackoffice; Escalations Dxbteam
Subject: RE: Refund for order 6449604103
Importance: High

Hi Ali/@Rawan Barghouth<mailto:[email-masked]>

Can you check this case and confirm to me what items were returned to us?

Are they landmark products or is it a totally different product?

If it’s a non landmark product, we can request the warehouse to ship it back to the customer.

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:45 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Jijo Mathew <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6449604103

Hi Jessie,

Unfortunately, in this case we cannot provide the customer with a refund as the product received does not belong to our company.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>

<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:20 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Jijo Mathew <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund for order 6449604103
Importance: High

Hi @Hamza Hafeez<mailto:[email-masked]>

Need your help on the below case.

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 11:12 AM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>; Jijo Mathew <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund for order 6449604103
Importance: High

External email sender, please take precaution.

Dear All,

We need you support on the below in urgent matter please.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058311366&sdata=uE3RMjMKFfArxHlM5u4m58e9Qd1qjL8uS9rdwdBlY9c%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058311366&sdata=Jp9zjteSzVj9%2B7k5p1oyhuFqjafsyW5JL4UpQOg1v2g%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058321373&sdata=hZH8992951DsGqLL2FpMaGFywb0dj0cM9nyuTqcHgUY%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058321373&sdata=U6460wSPU2I7KRuJHvRCpv5SKFlnCPC9KAnTwvTAW8c%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058331353&sdata=Y%2FRV8eCGB4noJHnJxa3bnvXlOTLUssNfKN53MI2a2FA%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Ali Mkhaimer
Sent: Monday, December 23, 2019 6:22 PM
To: Ben Prasad; Jijo Mathew
Cc: ccbackoffice; Escalations Dxbteam
Subject: FW: Refund for order 6449604103
Importance: High

Dear All,

We have received a complaint from the below customer as she has two return request one from our company and another one from different company but  Aramex returned the other company goods to our warehouse and we can’t process the RMA because of wrong item received,

We need your support with the manual refund.

Refund amount : 212.4 SAR to bank account.

Concept :Shoemar and Splash.

Order number : 6449604103

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058331353&sdata=Cj4tSVegTbFRB0PCB80s5DO8SpSMAV8yNNdJNDonHDA%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F538477%3Ftrk%3Dtyah%26trkInfo%3DclickedVertical%253Acompany%252CclickedEntityId%253A538477%252Cidx%253A2-1-9%252CtarId%253A1465818676745%252Ctas%253Acrystel&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058351336&sdata=SvhfKQ%2BX4CwaNVGkdZzhLBYSk4%2FPoCGBgcPLE0pcogM%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058361334&sdata=%2B2PqaLtHBIRmzSN82Qc9NXEmfo5bLmIg06zXq0V%2BHNE%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058361334&sdata=o%2BOlfRajt%2FGWiq6AhjBfp6rDytOBuGBjTyh9zixXlVc%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058371329&sdata=LG2aB2SzaLoTo1nznLLbJf2t7OhrhJnIhTOKLKXmVg4%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

[email-masked]<mailto:[email-masked]>

From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, December 23, 2019 7:11 AM
To: Ali Mkhaimer; Escalations Dxbteam
Cc: ccbackoffice
Subject: RE: Refund for order 6449604103
Importance: High

Hi Ali,

Please get approval from both concept heads explaining the whole case history with the escalation made and refund value.

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 6:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: Refund for order 6449604103
Importance: High

External email sender, please take precaution.

Dear Team,

We have received a complaint from the below customer as she has two return request one from our company and another one from different company but  Aramex returned the other company goods to our warehouse and we can’t process the RMA because of wrong item received,

We need your support with the manual refund.

Refund amount : 212.4 SAR to bank account.

Concept :centrepoint

Order number : 6449604103

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058371329&sdata=zTaT9rN7BspEv842ekOsH6apibuY6idk8NjeMLzMBNo%3D&reserved=0>

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[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FCrystel.co&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058381325&sdata=xKfbxSiuiH7mYXedK3gGpnChGB9AEbhlLwT2nVJV4lM%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FCrystelCo&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058381325&sdata=9JzFe3TpuYhI9SlqQtyYU%2Beb9oxpg9AFr10mgPyI4Ao%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIlmC47mnFyc58kjUCMkByQ&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058391317&sdata=js6mhuLeEWHHSwiIB1Rfuq8iAh8YE%2F7rSQRAtv3hLI4%3D&reserved=0>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7C397034f83ae242df784008d798f47820%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637146048058391317&sdata=YjovYTArdeYn9YL0D5c6YBBSTuoJEYoSAoyYzABEEkc%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com