Subject: Re: Support required- December 2019 pending cases
From: Inayat Ali <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, [email-masked], Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 20 Jan 2020 07:15:02 -0700 (MST)

Hi Imran 

Thank you for the valuable inputs. 

We'll pick this from here :) 

Thanks 
Inayat Ali 

From: "Mohd Imran" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, 20 January, 2020 19:18:39 
Subject: RE: Support required- December 2019 pending cases 

Hi Inayat, 

PFB remarks. 

	

Order ID 	

Concept 	

Assistance required 	

Last update via email 	

Remarks 

6451845843 	

Babyshop 	

Dispute with delivery// Awaiting POD 	

7th Jan’ 2020 	

Out for delivery 

6444148352 	

Babyshop WWD 	

Dispute with delivery status//Late delivery 	

16th Jan’ 2020 	

Under process 

6454138366 	

Centrepoint 	

Items not delivered 	

7th Jan’ 2020 	

Under process 

9762867366 	

Babyshop 	

Item dispute- Power cord issue 	

18th Jan’ 2020 	

Cord will be delivered to us by Wednesday & will send the same to customer within next two consecutive working days. 

6455404613 	

Babyshop 	

Dispute with delivery status, complete order not received 	

9th Jan’ 2020 	

Under process 

9763218666 	

Centrepoint 	

Refund issue with not delivered items 	

15th Jan’ 2020 	

Under Investigation 

6455860725 	

Centrepoint 	

Late shipping 	

No response from the team 	

Please raise it for cancellation 

6453196898 	

Max Fashion 	

Delayed C & C order 	

16th Jan’ 2020 	

Escalated to concerned team 

6455604512 	

Babyshop 	

Missing item worth SAR 999.00 	

17th Dec’ 2019 	

Please escalate this case to Sachin, if warehouse is not replying 

8363203815 	

Centrepoint 	

Refund to K- Net 	

8th Jan’ 2020 	

Under process 

6454330228 	

Max Fashion 	

Order delay 	

13th Jan 	

Escalated to concerned team 

6453196196 	

Max Fashion 	

Delayed C & C order 	

11th Jan 	

Escalated to concerned team 

6456063943 	

Shoemart 	

Late shipping 	

No response from the team 	

Hamza given approval for manual refund 

6456783218 	

Babyshop 	

Order delayed 	

15th Jan’ 2020 	

Issue resolved 

6457496733 	

Babyshop 	

Item dispute- Non returnable product 	

15th Jan’ 2020 	

Please escalate this case to Sachin, if warehouse is not replying 

6450916628 	

Max Fashion 	

Invalid Gift card 	

- 	

Need more details 

6457406817 	

Max Fashion 	

Delayed C & C order 	

12th Jan 	

Escalated to concerned team 

6452971835 	

Max Fashion 	

Cancellation error 	

- 	

Escalated to concerned team 

6457731108 	

Max Fashion 	

Order delay 	

- 	

Escalated to concerned team 

6456354666 	

Babyshop 	

Late delivery// No movement from the warehouse 	

16th Jan’ 2020 	

Sachin given reply for solution 

6456063943 	

Shoemart 	

Late shipping 	

No response from the team 	

Hamza given approval for manual refund 

6454937003 	

Shoemart 	

Return dispute 	

No response from the team 	

Process manual refund 

6457171193 	

Shoemart 	

Order delayed//No consignement details 	

14th Jan 	

Update in the sheet for cancellation 

6458219807 	

Babyshop 	

Update on an item 	

14th Jan 	

Already replied today 

9761977721 	

Babyshop 	

C & C Wrong pick up 	

- 	

Escalated to concerned team 

6458662347 	

Babyshop 	

Incomplete item 	

14th Jan 	

Parts sending to HADDAB store at today for hand over to customer (Asper Advice Mr. Shihab- NF planner) 

6457240792 	

Babyshop 	

WWD Delayed delivery 	

7th Jan’ 2020 	

Issue again escalated to team 

Regards 

Imran 

From: Inayat Ali <[email-masked]> 
Sent: Saturday, January 18, 2020 6:39 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Support required- December 2019 pending cases 
Importance: High 

External email sender, please take precaution. 

Hi All 

We would need assistance to resolve the below cases on an imperative basis. Let's resume from the last response's and we can resolve the cases soon. 

Let me know, if any other details required. 

	

Order I D 	

Concept 	

Assistance required 	

Last update via email 

6451845843 	

Babyshop 	

Dispute with delivery// Awaiting POD 	

7th Jan’ 2020 

6444148352 	

Babyshop WWD 	

Dispute with delivery status//Late delivery 	

16th Jan’ 2020 

6454138366 	

Centrepoint 	

Items not delivered 	

7th Jan’ 2020 

9762867366 	

Babyshop 	

Item dispute- Power cord issue 	

18th Jan’ 2020 

6455404613 	

Babyshop 	

Dispute with delivery status, complete order not received 	

9th Jan’ 2020 

9763218666 	

Centrepoint 	

Refund issue with not delivered items 	

15th Jan’ 2020 

6455860725 	

Centrepoint 	

Late shipping 	

No response from the team 

6453196898 	

Max Fashion 	

Delayed C & C order 	

16th Jan’ 2020 

6455604512 	

Babyshop 	

Missing item worth SAR 999.00 	

17th Dec’ 2019 

8363203815 	

Centrepoint 	

Refund to K- Net 	

8th Jan’ 2020 

6454330228 	

Max Fashion 	

Order delay 	

13th Jan 

6453196196 	

Max Fashion 	

Delayed C & C order 	

11th Jan 

6456063943 	

Shoemart 	

Late shipping 	

No response from the team 

6456783218 	

Babyshop 	

Order delayed 	

15th Jan’ 2020 

6457496733 	

Babyshop 	

Item dispute- Non returnable product 	

15th Jan’ 2020 

6450916628 	

Max Fashion 	

Invalid Gift card 	

- 

6457406817 	

Max Fashion 	

Delayed C & C order 	

12th Jan 

6452971835 	

Max Fashion 	

Cancellation error 	

- 

6457731108 	

Max Fashion 	

Order delay 	

- 

6456354666 	

Babyshop 	

Late delivery// No movement from the warehouse 	

16th Jan’ 2020 

6456063943 	

Shoemart 	

Late shipping 	

No response from the team 

6454937003 	

Shoemart 	

Return dispute 	

No response from the team 

6457171193 	

Shoemart 	

Order delayed//No consignement details 	

14th Jan 

6458219807 	

Babyshop 	

Update on an item 	

14th Jan 

9761977721 	

Babyshop 	

C & C Wrong pick up 	

- 

6458662347 	

Babyshop 	

Incomplete item 	

14th Jan 

6457240792 	

Babyshop 	

WWD Delayed delivery 	

7th Jan’ 2020 

Thanks 

Inayat Ali 

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