Subject: RE: Store deny to return
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Piyush Mani <[email-masked]>
Date: Mon, 20 Jan 2020 10:28:23 +0000

Hi Apoorv,

We are checking it with the concerned team.

Refer the attached email.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 20, 2020 4:20 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Re: Store deny to return

External email sender, please take precaution.
Hi Team,

Kindly update on the below. Customer is just inquiring that his website review is still showing pending and why hasn't it published on the website yet.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 11:55:53 AM
Subject: Re: Store deny to return

Hi Team,

Is there any updates?

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 21:04:03
Subject: Re: Store deny to return

Hi Imran

The customer wrote a review on the website last year and the status reflects pending.

She is enquiring on the status and needs clarity why was it not published (refer to the attached).

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 17:25:51
Subject: Re: Store deny to return

Hi Imran

Thanks for the input.

Let me pick this up and will share an update shortly.

Regards
Inayat Ali

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 12:01:12
Subject: RE: Store deny to return

Hi Inayat,

Can you please elaborate more on customer’s concern.

We are not calling on app reviews, if in case customer insist we can arrange a call back to resolve his concern.

As considering subject line, there is no information of store deny to return in ticket.

Regards
Imran

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Piyush Mani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store deny to return

External email sender, please take precaution.
Hi Team

Please suggest on the below scenario.

Thanks
Inayat Ali

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 13:48:07
Subject: Store deny to return

Hi Team,

With reference to case number: 399454
Email ID: [email-masked]<mailto:[email-masked]>

Customer response: I am writing to inquire about a review i wrote last year April which I just saw its still pending. My contact number is 0545584324. Please let me know the status.

Kindly check the screenshot and advice me.

Regards,
Piyush

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Store deny to return
From: Jessie Caparas <[email-masked]>
To: Ansh Kapur <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Raveen Sethupathy <[email-masked]>, Salman Mamajiwala <[email-masked]>
Date: Mon, 20 Jan 2020 10:27:08 +0000

Hi Ansh,

The same customer is still asking us about this pending review.

Can you please advise what we can do for this?

Do we forward this directly to Max?

From: Ansh Kapur <[email-masked]>
Sent: Thursday, January 16, 2020 12:17 PM
To: Jessie Caparas <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Salman Mamajiwala <[email-masked]>
Subject: Re: Store deny to return

Dear Jessie,

2 possibilities right:

  1.  This may have been rejected by them
  2.  There is no set frequency.

--
Ansh Kapur
Assistant Manager - Ecommerce Content Merchandising
Web Team | Landmark Group
w: webteam.com<http://l.facebook.com/?u=http%3A%2F%2Fwebteam.com%2F&e=ATOPttbSQdK96ZKXmxIff5kjJOWUnbECG2bYnikE-IBRh5EQD-JtJL-cTBOVfu8YESJRQeWuz6V9nl59IrHBlnQXFEM2LkErnDDblFSyN4PUZxCtAnqPqIh9J_DEc20>
m: +971502493164
t: +97145172140

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, January 16, 2020 at 12:15 PM
To: Ansh Kapur <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store deny to return

Hi Ansh,

This review by the way was for last year as per the customer fyi.

How frequent is the concept sending these batches for publishing?

From: Ansh Kapur <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 12:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store deny to return

Dear Jessie,

The concept hasn’t sent us the new batch yet.

I will follow up with them to send it (where they would specify which ones to publish and which ones to not).

Based on that, I will publish.

BR

--
Ansh Kapur
Assistant Manager - Ecommerce Content Merchandising
Web Team | Landmark Group
w: webteam.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fl.facebook.com%2F%3Fu%3Dhttp%253A%252F%252Fwebteam.com%252F%26e%3DATOPttbSQdK96ZKXmxIff5kjJOWUnbECG2bYnikE-IBRh5EQD-JtJL-cTBOVfu8YESJRQeWuz6V9nl59IrHBlnQXFEM2LkErnDDblFSyN4PUZxCtAnqPqIh9J_DEc20&data=02%7C01%7CAnsh.Kapur%40landmarkgroup.com%7C08ac5aab863b4bb4768c08d79a5c3baf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637147593230795968&sdata=iRCK%2Fi8HFFhdi2dy7jJJtZFvbbYSS%2FPVofSnTewQNDk%3D&reserved=0>
m: +971502493164
t: +97145172140

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Thursday, January 16, 2020 at 11:45 AM
To: Ansh Kapur <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store deny to return

Hi Ansh,

Can you please advise as to why this review has been pending and not published?

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 7:34 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Piyush Mani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store deny to return

External email sender, please take precaution.
Hi Imran

The customer wrote a review on the website last year and the status reflects pending.

She is enquiring on the status and needs clarity why was it not published (refer to the attached).

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 17:25:51
Subject: Re: Store deny to return

Hi Imran

Thanks for the input.

Let me pick this up and will share an update shortly.

Regards
Inayat Ali

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 12:01:12
Subject: RE: Store deny to return

Hi Inayat,

Can you please elaborate more on customer’s concern.

We are not calling on app reviews, if in case customer insist we can arrange a call back to resolve his concern.

As considering subject line, there is no information of store deny to return in ticket.

Regards
Imran

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:45 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Piyush Mani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Store deny to return

External email sender, please take precaution.
Hi Team

Please suggest on the below scenario.

Thanks
Inayat Ali

________________________________
From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 13:48:07
Subject: Store deny to return

Hi Team,

With reference to case number: 399454
Email ID: [email-masked]<mailto:[email-masked]>

Customer response: I am writing to inquire about a review i wrote last year April which I just saw its still pending. My contact number is 0545584324. Please let me know the status.

Kindly check the screenshot and advice me.

Regards,
Piyush

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com&data=02%7C01%7CAnsh.Kapur%40landmarkgroup.com%7C08ac5aab863b4bb4768c08d79a5c3baf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637147593230795968&sdata=gNQTRdaop27OTfTD7BjkvTSEB7SgfR%2FQBmR%2Fke6Yd%2BU%3D&reserved=0>

Subject: Re: Store deny to return
From: Apoorv Joshi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Piyush Mani <[email-masked]>
Date: Mon, 20 Jan 2020 00:20:18 +0000

External email sender, please take precaution.

Hi Team,

Kindly update on the below. Customer is just inquiring that his website review is still showing pending and why hasn't it published on the website yet.

Please advise. Thank you for your help!

Regards,
Apoorv

  _____

From: "Piyush Mani" <[email-masked]>
To: "Inayat Ali" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Saturday, January 18, 2020 11:55:53 AM
Subject: Re: Store deny to return

Hi Team,

Is there any updates?

  _____

From: "Inayat Ali" <[email-masked]>
To: "Mohd Imran" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]>
Sent: Wednesday, 15 January, 2020 21:04:03
Subject: Re: Store deny to return

Hi Imran

The customer wrote a review on the website last year and the status reflects pending.

She is enquiring on the status and needs clarity why was it not published (refer to the attached).

Thanks
Inayat Ali

  _____

From: "ali inayat" <[email-masked]>
To: "Mohd Imran" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]>
Sent: Tuesday, 14 January, 2020 17:25:51
Subject: Re: Store deny to return

Hi Imran

Thanks for the input.

Let me pick this up and will share an update shortly.

Regards
Inayat Ali

  _____

From: "Mohd Imran" <[email-masked]>
To: "ali inayat" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]>
Sent: Tuesday, 14 January, 2020 12:01:12
Subject: RE: Store deny to return

Hi Inayat,

Can you please elaborate more on customer’s concern.

We are not calling on app reviews, if in case customer insist we can arrange a call back to resolve his concern.

As considering subject line, there is no information of store deny to return in ticket.

Regards

Imran

From: Inayat Ali <[email-masked]>
Sent: Monday, January 13, 2020 7:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Piyush Mani <[email-masked]>
Subject: Re: Store deny to return

External email sender, please take precaution.

Hi Team

Please suggest on the below scenario.

Thanks

Inayat Ali

  _____

From: "Piyush Mani" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 13:48:07
Subject: Store deny to return

Hi Team,

With reference to case number: 399454

Email ID: [email-masked]<mailto:[email-masked]>

Customer response: I am writing to inquire about a review i wrote last year April which I just saw its still pending. My contact number is 0545584324. Please let me know the status.

Kindly check the screenshot and advice me.

Regards,

Piyush

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com