Subject: FW: Three time deduction for case id - 406661
From: Mohd Imran <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, ali inayat <[email-masked]>
Date: Mon, 20 Jan 2020 08:46:59 +0000

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please help us to escalate this issue to Babyshop Centrepoint at Dubai Festival Mall.

As customer amount got deducted thrice while doing store purchase.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 19, 2020 4:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; ali inayat <[email-masked]>
Subject: Three time deduction for case id - 406661
Importance: High

External email sender, please take precaution.
Hi Team,

In below case customer contacted us informing he made a store purchase on 22 Dec 2019 and he was using his card to pay for the order. However, on that time the payment got declined 3 times and due to that he paid cash for his order.

Now, customer emailed us informing that he checked his bank account and there's 3 time deductions is showing for same amount. So we request you to check this concern and assist us.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 5:35:15 PM
Subject: Re: Three time deduction for case id - 406661

Hi Team,

We request you to please help us with the below deduction issue.

The customer has reported to us that he had made a purchase for an item (baby Pram (pushchair)) from Babyshop Centrepoint at Dubai Festival Mall on December 22, 2019, and his card was swiped three times however the payment got declined at that time, hence he paid cash at the store.

Now, he reported to us that there are three deductions of ZAR 926.56 from his account. For reference, he has shared with us his bank statement for the same.

We request you to please see the attached screenshot and the bank statement and help the customer with the refund if deduction has been done from our side.

Case id - 406661
Customer Name: Miriam Mokoena
Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help!

Regards,
Manish

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