Subject: RE: Bank Transfer - 6458610911
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Arjun Thapa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 20 Jan 2020 04:57:25 +0000

Hi @Arjun Thapa<mailto:[email-masked]>,

Customer confirmed the details.

Please check.

Order 6458610911
Riyad Bank
IBAN SA9420000003271355789940
Account holder name : Marwa Khalil Hassan
Account no. 3271355789940
Ticket ID 03278787

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 20, 2020 4:33 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Bank Transfer - 6458610911

External email sender, please take precaution.
Hi Malik,

Ticket ID: 408149

Customer has confirmed the IBAN again, it is same as he provided before and is saying that it is correct.

Kindly advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 8:22:05 PM
Subject: RE: Bank Transfer - 6458610911

Hi Malik,

Please check your email from @Mohammed Athar<mailto:[email-masked]>, TT rejected by Bank. Either IBAN or Account name is wrong.

Thanks & Regards

Arjun Thapa

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 7:40 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 6458610911

Hi @Arjun Thapa<mailto:[email-masked]>,

Please do the needful.

Order 6458610911 - Ticket 03278787.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 8:56 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer - 6458610911

External email sender, please take precaution.
Hi Malik,

Can you please help on the Bank Transfer for the following order: 6458610911

The Bank details are already showing in the customer's account, it is also showing a ticket regarding bank transfer on Hybris where no action has been taken since Jan 6, 2020.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 7:58:53 AM
Subject: Fwd: Refund processing

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 11:07:38 PM
Subject: Refund processing

Hi Team,

Kindly follow up the case for order 6458610911 with the finance team to proccess bank transfer, the case has already been esclated to JIRA.

https://landmark.atlassian.net/browse/REL-79353<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-79353&data=02%7C01%7Carjun.thapa%40landmarkgroup.com%7C643392b04a564373bd8308d79a3e2174%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637147463959383617&sdata=K9Mqp5LGp6x9MBH0njLfd0QYnU9kZw56F8iEoJv44SI%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com